In our April newsletter, we shared the
numerous ways our cable company members
Altice USA (which provides Suddenlink services in Texas), Charter Spectrum, Comcast and Sparklight have been implementing new features and programs to serve Americans at a time when being connected is more important than ever. Here are some updates:
Altice USA, Charter Communications, Comcast and Sparklight Extend Keep Americans Connected Pledge
Altice USA, Charter Communications, Comcast and Sparklight announced in late April that they will extend their commitment to the Federal Communications Commission’s Keep Americans Connected Pledge through June 30. The companies originally signed on to the pledge in mid-March for 60 days.
Companies that signed the pledge promised not to cut off broadband or telephone service to any customers, even those unable to pay their bills; to waive late fees incurred because of their economic circumstances related to the coronavirus pandemic; and to open their Wi-Fi hotspots to all.
Find specific information about the extension of the pledge by each of the companies:
Altice USA Commits $10 Million To Support Small Business Recovery
Altice USA announced April 23 it has created a $10 million Community Relief Program aimed at supporting the recovery efforts of small and medium-sized business customers (SMBs) across the company’s footprint. The company also established a separate program to support Feeding America and the Boys & Girls Club of America.
Altice USA Extends Free Student Broadband and Wi-Fi Solutions for Rest of School Year
Altice USA announced April 13 that it is extending its free student broadband and Wi-Fi offerings – which began March 13 - until the end of the 2019 - 2020 school year to help students and schools stay connected to online teaching and learning.
Charter Helps Small Businesses Navigate Economic Challenges
With many coffee shops, bars, venues, restaurants and retailers shuttered due to the COVID-19 pandemic, these are difficult times for America’s small businesses. Charter announced April 28 it has rolled out new online tools and resources to help them navigate the economic challenges brought on by this difficult time.
Charter Gives More Subs Access to Family Networks
Charter Communications announced April 23 it will provide family-friendly networks Disney Jr., Disney XD, Game Show Network and UpTV to all Spectrum TV customers, with most families staying home all day to slow the spread of the coronavirus. The free availability is scheduled to end the last week of May.
Charter Provides Update on COVID-19 response
Charter Communications on April 23 reported on its commitments to serve and support customers and employees during the COVID-19 crisis.
Charter: Continued Hiring and Support for Employees
Charter Communications on April 19 reported how it is supporting its employees, as well as its subscribers, during the COVID-19 pandemic. Charter pledged
not to layoff or furlough
any employees for at least the next 60 days Charter recently created jobs by opening several call centers, including
350 new jobs in El Paso
, and raised its minimum wage.
Comcast Supports United Way of Greater Houston and City of Houston’s Relief Funds
Comcast Houston announced April 28 it is contributing $100,000 to two organizations that are assisting those significantly impacted by the global health crisis – the United Way of Greater Houston and the Greater Houston Community Foundation. Together the two organizations have established the
Greater Houston COVID-19 Recovery Fund
to serve the region’s most vulnerable neighbors impacted by the COVID-19 pandemic.