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Consumer Direct Care Network Tennessee

Starting July 1, 2023, Consumer Direct Care Network Tennessee (CDTN) will be the new Fiscal Employer Agent (FEA) and Supports Broker provider for TennCare and its members receiving consumer directed care. 

What You Need to Do

Step 1. Access the DirectMyCare web portal.

• Click here to update your password for the DirectMyCare web portal.
• You will see a sign-in screen.
• Click "Forgot your password?"
• On the next screen, click "send verification code."
• You will receive a separate email from Microsoft on behalf of Consumer Direct Care Network B2C. Open this email. This email contains your verification code. If you do not get the email, check your spam folder.

• Enter the code and click "verify code."
• The next screen says your email address is verified. Click "continue."

• Create a new password.
• You will be logged into the DirectMyCare web portal.
• Verify your Social Security number.

Step 2. Download the CareAttend mobile app and sign in.

• Click here for instructions to download the app for iOS.
• Click here for instructions to download the app for Android.
• Use your DirectMyCare web portal username and password to sign in.

Step 3: Submit a test shift in the CareAttend mobile app and the DirectMyCare web portal. 

• Click here for CareAttend mobile app instructions.
• Click here for DirectMyCare web portal instructions.
• Note: Shifts submitted through the DirectMyCare web portal are not Electronic Visit Verification (EVV) compliant.



Visit ConsumerDirectTN.com for more information.

Learn More About CDTN

CDTN is hosting virtual town hall meetings. The schedule is posted on the CDTN website. ConsumerDirectTN.com/schedule/

Contact CDTN

For fastest response, email us. For self-serve resources, visit our website.

Email: InfoCDTN@ConsumerDirectCare.com

Website: ConsumerDirectTN.com

We have phone numbers for Amerigroup, BlueCare Tennessee, UnitedHealthcare, and DIDD members and workers.

CDTN Amerigroup: 888-398-0664

CDTN BlueCare Tennessee: 888-450-3240

CDTN UnitedHealthcare: 888-444-3109

CDTN DIDD: 888-450-3242

Sincerely,  

The Consumer Direct Care Network Tennessee Team  

Spanish: Español

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.

- CDTN Amerigroup: 888-398-0664 (TRS:711)

- CDTN BlueCare Tennessee: 888-450-3240 (TRS:711)

- CDTN UnitedHealthcare: 888-444-3109 (TRS:711)

- CDTN DIDD: 888-450-3242 (TRS:711)

Kurdish: کوردی 

ئاگاداری: ئەگەر بە زمانی کوردی قەسە دەکەیت، خزمەتگوزاریەکانی یارمەتی زمان، بەخۆڕایی، بۆ تۆ

.بەردەستە.

CDTN Amerigroup: 888-398-0664 (TRS:711) -

CDTN BlueCare Tennessee: 888-450-3240 (TRS:711) -

CDTN UnitedHealthcare: 888-444-3109 (TRS:711) -

CDTN DIDD: 888-450-3242 (TRS:711) -

We obey federal and state civil rights laws. We do not treat people in a different way because of their race, color, birth place, language, age, disability, religion, or sex. Do you think we did not help you or treated you differently? Then call Amerigroup 800-600-4441 (TRS 711), BlueCare Tennessee 800-468-9698 (TRS 711: 888-418-0008), UnitedHealthcare 888-383-9253 (TRS 711), or TennCare 855-857-1673 (TRS 711) for free.