Patient Satisfaction Tip of the Week

Tip #13: You Can Order a Free Customer Service Poster for Your Staff A customer service poster is a great way to remind staff to put their best foot forward. L.A. Care has a free 11" x 14" poster that provides short, practical bullet point reminders.  These reminders can help staff keep positive communication on the forefront, especially when work gets busy and stressful. If you would like to have these posters, please use our Health Education Order Form . After entering your information, select "Provider Tools" as the topic and choose "Patient Satisfaction Poster".

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department at quality@lacare.org .

L.A. Care P4P Program L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network. 

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. 

‌ ‌ ‌ ‌

L.A. Care Health Plan , a public entity serving Los Angeles County