One key item adopted was beginning a surveyor visit with a presentation about the hospital and its transformative changes. The PATH team worked with the hospital PCMH team in preparation of the presentation. A complicating factor in this transformation was the hospital began its project to become PCMH-certified prior to the COVID-19 pandemic and was then delayed until operations began again near April 2021.
The Area Office worked with PATH to standardize processes and policies for accreditation across all its service units. This standardization makes it easier for all staff to review, improve processes, perform mock surveys and audit each other to maintain readiness for accreditation.
Looking for support in achieving PCMH certification or TJC accreditation? Contact us: PATH@comagine.org.