A Note From Chris

Hello Medics,


The 2023 Furniture Medic International Convention is just one week away! This year's theme is 'Taking Care of Business' and we have tons of fun and educational opportunities planned.


I'd like to take this time to highlight the schedule for those of you who will attend.


Day One


Thursday kicks off with the pre-convention 'Emergency Cabinet Removal Mindset' training. This training will completely revolutionize the way you think about ECRs and your business processes. In the evening, the convention officially begins with an Old Wild West themed Opening Reception and Team Building event that you won't soon forget!


Day Two


Friday begins with a networking breakfast and then we move into General Sessions, as well as Vision and the Future of the Brand Presentations. There will also be Breakout Sessions on Enterprise and Succession Planning in a Growing Business, How to Build a Disaster Restoration Book of Business, and more.

Day Three


Saturday we'll hold Performance Management Groups to help you dive deeper into advanced financial topics and setting strategically important goals for your business. You'll also get a chance to hear from Valued Vendor Partner Mohawk's representatives and get an inside look into future technology for the brand. In addition, we'll hold Breakthrough Workshops where you'll learn how to implement new strategies and tools to help grow your business.


On Saturday evening we'll host a truly memorable wrap up cocktail reception, formal dinner, and awards banquet where we'll recognize and celebrate your many achievements and milestones.


This conference is tailored to help you achieve success in your business and equip you with invaluable insights and resources. I'm excited to attend this event and I know you are too.


Please review the 'What You Need to Know Before You Go' information directly following my message for additional details on Convention.


We can't wait to see you in Dallas!


Safe travels,

Chris

Giddy-UP! What You Need to Know Before You Go to Convention

To make sure you're fully prepared, here's everything you need to know before you go to the 2023 Furniture Medic International Convention from November 2nd-4th in Dallas:


  • Getting to the hotel: There's a free shuttle from Dallas/Fort Worth International Airport to the hotel. To take the shuttle, please note that you should call (817) 481-8444, select 'Option 2,' and the hotel will send a van. The shuttle's first run is at 5 a.m. Door to door it doesn't even take 10 minutes!


  • The hotel address is: Hilton DFW Lakes Executive Conference Center, 1800 Highway 26E, Grapevine, TX 76051.


  • Checking-in must dos: When you arrive at the hotel to check-in, please go to the Convention Registration Desk to receive the Furniture Medic Convention Booklet, your badge, bag, t-shirt and more!


  • Opening Reception and Team Building event on Thursday evening: This event is western themed. Your Support Center Team will provide red convention shirts for all attendees to wear, along with a fun surprise accessory. But you may also want to bring your cowboy boots and belt buckles!
  • Cocktail Reception, Formal Dinner and Awards Ceremony on Saturday evening: We're getting back to the days of dressing up and making it an extra special evening. So be sure to plan for formal evening attire by packing your jackets, ties and dresses!


  • Daylight Saving Time Ends: If you have a flight on Sunday, November 5th, keep in mind that clocks will fall back one hour at 2 a.m. So you'll have an extra hour that day.


Reach out to Furniture Medic Brand Administration Manager Teresa Westphall with any questions.


You'll also find the Support Center Contacts List below.

Support Center

MARKETING

Get Results! Take Advantage of Furniture Medic In-House Digital Advertising

Google Adwords campaigns are an effective and cost-efficient way to increase brand awareness and leads for your services locally. The data can also be used to measure performance in real-time, resulting in a greater return on investment.


Take advantage of these in-house digital advertising services that we offer to help you succeed:


  • A dedicated internal team that includes Furniture Medic Digital Marketing Manager Akeeme Hogg for increasing efficiency and support, with monthly reviews of existing campaigns and budget allocations to meet your local objectives.
  • Tailored budget recommendations specific to your market and service offerings. Please note that you're only billed for the actual ad spend.


If you're already running Google Adwords campaigns we can easily transition them to our internal team. Keep in mind that you could be spending unnecessarily if you're competing with our national NAF funded Google Adwords campaigns.


Click below to get started with our in-house digital advertising. Feel free to reach out to Akeeme Hogg with any questions.

Get Started

MARKETING

Create On-Brand Designs With Furniture Medic's Canva Teams Access

In case you didn't know, Canva Teams access is available to the entire Furniture Medic network of owners and is a tremendous marketing resource.


Not familiar with the benefits of Canva? In a nutshell, it's a user-friendly graphic design program that offers a wide range of features. You can create on-brand print and digital assets, including social media posts, videos, presentations, and more.


It's all part of our effort to provide you with top notch marketing resources to reduce downtime spent working on assets for your business and team.


Learn more about Canva with these tutorials designed for new users. You can request to join the Furniture Medic Canva Teams account below.

Join Now

MARKETING

Reminder: Make Better Customer Connections by Updating Your Email Signature!

Did you know that your email signature is one of the easiest ways to build trust and recognition? A signature that's consistent with our brand identity ensures you're better able to:


  1. Communicate your contact details, reviews and other key information to current customers
  2. Market your business effectively to new and future customers
  3. Demonstrate your professionalism and affiliation with our respected and recognized brand


Please take 5 minutes now to customize your email signature to Furniture Medic's brand standards. We've provided a how-to guide below to make the process simple.


Reach out to Marketing Director Joseph Davis with any questions.

How-To Guide

NATIONAL ACCOUNTS

Find Out About the 65% Increase in Allstate Program QFR Leads Year Over Year

Many of you have probably noticed some changes and increases in the Allstate program at the beginning of Q3. With the end of the quarter, we're thrilled to report that we've received 65% more QFR leads year over year from Allstate.


Specifically, that's over 1,000 QFR leads from Allstate compared to receiving 815 in all of 2022.


This is just the beginning because we expect the program to continue to grow even more.


Keep up the great work and fantastic customer service!

Questions?

NATIONAL ACCOUNTS

Get Details on the More User-Friendly QFR Cabinet Inspection Template

We’ve recently released a new and improved version of the Cabinet Inspection Report template for QFR assignments. This version is designed to be more user-friendly and easier to understand.


You can find the updated template here, along with a “Requirements” spreadsheet that explains the requirements for each line item and provides examples of how they should look.


We encourage you to start using this version of the cabinet inspection report moving forward.


Importantly, if you have a different estimate template that captures this information in the same way, and it would be easier for you to use, please share the template with us so we can approve its use on QFR claims.


If you're already using ServiceFusion, you can continue to use it to write your estimates as long as you start fulfilling the line item requirements.

Questions?

SUPPORT CENTER

Meet Your Newest Furniture Medic Support Center Team Members!

Bob Dickson, Business Development Consultant


Furniture Medic is excited to announce Bob Dickson will be joining your Support Center Team starting in November as a Furniture Medic Business Development Consultant. 


Many of you will remember Bob as a fellow owner of Furniture Medic by Bluegrass Furniture Restoration serving Central Kentucky for almost 28 years. 


Bob brings to the team a wealth of knowledge, experience, connections, and passion for what we do.


He served multiple stints on the Franchise Council and was also a Marion E. Wade Award Winner.


Bob will join us at the Convention in Dallas! 

Meghan Wilcox, Business Development Consultant


Meghan joined the Furniture Medic Support Center Team this month as your new Business Development Consultant.

 

She comes to us with a vast amount of experience working with the ServiceMaster Restore network of franchises where she supported franchisees in their operations, sales and management processes.

 

In addition, her experience as a long tenured Farmers Insurance Carrier adjuster will certainly benefit our franchisees engaged in Disaster Restoration, Emergency Cabinet Repair and Cabinet Transformation services.

 

Meghan is an accomplished musician and passionate about helping people. This makes her a natural for the BDC role.

Michelle Willoughby, Business Development Associate


Michelle recently joined the Support Center Team as your Furniture Medic Business Development Associate. She's working alongside Mitch Dodd and his team in pursuit of additional insurance carrier and national account opportunities.

 

She comes to us from Next Gear Solutions / CoreLogic where she worked as a client services coach and a key liaison with their Inside Sales Team ensuring client success.


Michelle has years of experience in the Disaster Restoration space, not only at CoreLogic, but also as a project coordinator for Patriot Environmental Group and in business development / production coordination for American Craftsman Restoration. 

 

Specifically, Michelle has an extensive background in many different aspects of the restoration industry. That includes working with insurance agents, adjusters, property managers, and attending trade shows and industry networking events.

Veronica Wennekamp, Accounting Manager


Veronica joined the Support Center Team last month as Accounting Manager for TCB Franchising. She's been working as a contract consultant, primarily in the Financial Planning and Analysis field, for the past four years.


Veronica has worked for large publicly traded companies and private mid-market companies. In addition, she has a wealth of experience as an accounting controller. We look forward to her applying her expertise as we build out our new accounting systems.


In her role, Veronica will be establishing processes and procedures for our accounting function. She'll also serve as a resource within TCB for accounting best practices, while assisting in the development of our analytics capabilities.

Contact Us

TOP OWNERS

Know Who Furniture Medic's Top Owners Are Based on Revenue Earned

Ready to find out who leads Furniture Medic's latest top U.S. and Canada owners list from January through August?


Click below to see who's taking a victory lap!

Top Owners

MEETINGS & TRAINING

WHAT'S IMPORTANT NOW

  • November 2-4 | 2023 Furniture Medic International Convention | Dallas, TX

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