Your POA office receives a lot of phone calls and questions on a regular basis with regard to security and common area maintenance services. These services are currently being controlled by the Resort asserted under an agreement dated May 4, 2001, between the Resort and the POA when it was under the control of the Glade Springs Village developer. A copy of the document is posted on the website for you to access and become more familiar with, and a link is below. The Resort claims reimbursement from the POA for the costs of certain security and public works maintenance expenses. From April to November the POA paid $519,248.64 to the Resort.
In addition to our reimbursement to the Resort for payroll and related expenses, these departments also use and control the POA’s vehicles, equipment and facilities that the Resort gives the POA only limited access despite the POA’s requests. Also, the POA regularly requests from the Resort support for the actual expenses to be reimbursed; however, this documentation omits or lacks key follow-up information as to what these departments actually accomplish for the POA (see below). It is very challenging for your POA management team to evaluate the effectiveness and efficiency of these services without results-oriented information.
The POA believes that the Resort does not provide information on costs that it ought to provide us. We intend to disseminate more information on this reimbursement in the future in an effort to keep you informed on how your assessment dollars are being spent not only in this area but every area we are responsible to manage on behalf of the members. The 2021 budget is currently being prepared and will be submitted to the membership for approval in the next month or so.
