11 February 2020
Dear Valued Supplier,
On 7 February 2020, our IT Security team detected a possible cyber incident due to ransomware. We launched an immediate investigation to assess, contain and remediate the impact. In addition to these actions, we engaged third-party cyber security experts, and took all systems off-line as a precautionary measure.
We are in the process of notifying relevant regulatory authorities and are also working with relevant law enforcement agencies. For inquiries regarding potential delays [e.g. invoices, orders, production] and any business contract related topics you might have, please use the following email address:
- MCAM Europe: mcam.purchase.eu@gmail.com
Our IT Security teams are working around the clock, along with our third-party advisors, to assess and resolve the issue and get our systems back online as soon as possible. For further inquiries regarding this incident please email
MCAM-Questions@outlook.com
.
On behalf of the entire team at Mitsubishi Chemical Advanced Materials, we deeply regret any disruption this may cause. As always, we thank you for your ongoing support and look forward to continuing to work together with you throughout the incident and in the future. We are committed to having an open and ongoing dialogue with you during the incident and will contact you when we have a further update.
Kind regards,
MCAM Management
