Credit union: Neighbors FCU
Title: Member Experience Specialist
Demonstration of Leadership: Because of Carla’s work ethic, initiative, and leadership ability, she was chosen to launch and lead the new Member Experience Team at Neighbors FCU in 2017. With her high level of product knowledge and familiarity with the majority of operations, she has recognized errors and made suggestions for process improvements. In addition, she has created a highly productive stream of income with product and service conversions.
Community Service/Volunteer Activities: Carla has participated in the Neighbors Day Volunteer Effort for multiple years, doing things such as preparing lunches for the needy and cleaning toys at juvenile facilities.
What do her peers say? Carla is recognized throughout our organization for the value she brings, continuing to be a tremendous difference-maker. Having the focus to dive deep into these issues using sound judgement is exactly what the credit union needs. The Emerging Leader program is the perfect opportunity to showcase Carla and what a champion she is for the credit union industry.
Will Carla be our 2021 Emerging Leader Winner? Find out on the main stage at LCUL’s 2021 Convention this August!