I am a former WM driver in Omaha who was hit by a motorist in August 2019.
I am familiar with Michael King of Kings Disposal in Vestaburg, MI, who was pinned behind his garbage truck by a motorist and hurt far worse than I.
I understand that you, a competitor, have been very helpful and supportive and I am writing to thank you for your support of him - who I have never met.
—A message sent in via our website
I'm cleaning out my parent's house (hoarders), so it's somewhat therapeutic to watch the Granger truck come by and empty out trash cans. Today, as is often the case, our cans were full to the top. While lifting the can, a small piece of paper fell to the ground.
To me, I didn't care - these guys work hard and for the amount of trash I've disposed of as of late, I could handle taking care of this small piece. But to my surprise, the driver got out of the truck and picked it up.
Small details like this, "the extra effort" one might say, is what really makes good service great. This was excellent customer service and I wanted to forward this observation to ensure this employee gets recognition for a job well done.
Thank you.