When the Collier Resource Center opened in June 2016, our Client Services volunteers began helping people who sought our assistance.
We realized how much more we offer than information and referral. We are activists advocating on behalf of our clients, offering extensive case management and follow up services.
This necessitated a change of title.
Our volunteers who work directly with clients are now called Client Advocates.
When an individual is associated with a larger non-profit, they often benefit from that organization’s case management. However, our clients usually aren’t being assisted by a larger charity, which is why they turn to us for help navigating the maze of health and human service organizations.
The phrase we often hear from those we help is, “Thank you for not giving up on me.”
That’s advocacy and that’s what we do best!