Week of Month 24, 2019
H UMAN RESOURCES: THE GATEKEEPER
FOR COMPANY ETHICS
Business ethics are important to every business and are often a component of a company’s core values. However, that doesn’t mean that the organization is ethical. 
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NEWS FROM AROUND THE WEB
How Hotels Can Re-envision Front Desk Upselling to Improve the Guest Experience
A night of playing board games has become a visit to the escape room, going to the park with the kids has become a trip to the climbing gym, and beers out with friends has turned into themed tours of local pubs, notes Forbes.
(Hospitality Net) Read More
Expedia Group Rules Out Charging Commissions on Hotel Resort Fees
Hotels charging resort fees now have the choice of paying higher commissions to Booking.com and/or seeing their properties fall in Expedia’s sort order. The other change that many don’t want to make is to simply — and painfully — stop charging anti-consumer resort fees.
(Skift) Read More
Want Direct Bookings? Train Your Team to Ask for Them
If you are looking to increase your front-desk team’s focus on securing return reservations while guests are in-house, here are some training tips.
(Hotel News Now) Read More
Composition and the Real Costs of Turnover
The most recent job reports show that unemployment in the United States is at a multi-year low. Concurrently, immigration (both legal and illegal) is not growing at rates sufficient to expand the labor pool.
(HOTELS Magazine) Read More
Creative Solutions to Patient Care from Top U.S. Healthcare Leaders
Addressing patient care issues can be challenging for hospitals and health systems, calling for their leaders to be creative in driving quality improvement.  Becker's Hospital Review asked some of these leaders to share a time they landed on a unique solution to a patient care issue.
(Becker's Hospital Review) Read More
Trump Order Pushes for Disclosure of Secret Health-Care Prices
President Trump called for hospitals to disclose to patients up front how much they charge for tests, surgeries and other procedures, in an executive order he signed on Monday.
(Benefits Pro) Read More
One Reason Surprise Billing Solutions Are So Tricky for Hospitals
As Senate lawmakers plan to mark up a sweeping piece of legislation aimed in part at curbing surprise bills, healthcare experts say the solutions before them could ultimately create some tricky entanglements for hospitals.
(Fierce Healthcare) Read More
DNA Testing Companies Launch New Privacy Coalition
Genetic testing companies are forming a new coalition on best practices for handling DNA information and to promote the industry in Washington as lawmakers put more scrutiny on their privacy practices.
(The Hill) Read More
Not Sure How to Be Proactive About Harassment? Focus on 'Gray Areas'
Workplace harassment discussions often focus on clear-cut incidents, but Duane Morris LLP partner Jonathan Segal shifted that lens during a Monday session at the Society for Human Resource Management's annual conference.
(HR Dive) Read More
Workplace Wellness: Trends, Ideas & Tips for Companies
Companies are diving deep into the wellness wave...and for good reason! Let’s dive into some of the trends, ideas, and tips when it comes to workplace wellness for companies.
(SHRM) Read More
Alone on an Island: Supporting Remote Workers in the New Economy
For many employees, remote work offers appealing benefits: more freedom, a flexible schedule, and a personalized workspace. For others, it creates challenges. For instance, how do companies offer absence and disability support for employees who work outside the office?
(HR Daily Advisor) Read More
Do Employer-Sponsored Financial Wellness Programs Actually Have Long-Term Impact?
According to a 2018 study by Northwestern Mutual, 21 percent of Americans have no retirement savings and an additional 10 percent have less than $5,000 in savings. A third of Baby Boomers currently at, or approaching, retirement age have between zero and $25,000 set aside.
(Benefits Pro) Read More
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