Want Better Food? Do these 3 things now.
We hear from principals who want their students to like the cafeteria food. Business managers want costs controlled. Company leaders desire higher quality ingredients within their existing budget. Parents expect their kids to eat healthier. Board members ask for local food on the menus.
The solutions to a myriad of food service concerns come from three core steps.
Talk to your customers (a lot)
Authentic listening forms the foundation of your program and makes all your efforts effective. With the attitude of “we know” what our customers want, you have the potential to lose them before they ever walk through the food service line.
We start by talking to all the stakeholder groups asking what’s working and not working about their current program. We also ask what they would do different if they had a magic wand. We talk to cooks, eaters, administrators, board members, community members, and anyone connected to the food program.