Grievances, Disputes and Appeals Mailing Address

Applicable To: Mercy Care Complete Care, Mercy Care DD, Mercy Care DCS CHP, Mercy Care Long Term Care and Mercy Care RBHA 

As a reminder, all Grievances, Disputes and Appeals must be sent to the street address indicated in each section of our Provider Manual under the Grievances, Disputes and Appeals sections. The street address for all lines of business is:

Mercy Care - (indicate Line of Business)

Attention: (Grievances, Disputes or Appeals) Department

4500 E. Cotton Center Blvd.

Phoenix, AZ 85040

In order to avoid undue delays, DO NOT Send Grievances, Disputes or Appeals to our normal Claims P.O. Box for Claims. This may cause undue delays in the turnaround of these important documents.  

Provider disputes may also be filed via email at mercycareappeals@aetna.com or fax to 602-351-2300. Not only do we now have the ability to receive disputes by fax, but we can also respond back to our providers via fax, allowing you to receive faster decisions. 

Please don't hesitate your Mercy Care Network Management representative with any questions or comments. You can find this Notice and all other provider notices on our Mercy Care website.

Thanks for all you do!