Keeping Humanity in House Calls:
How One Question Can Change So Much
HCCInsights: What is key to keeping humanity in house calls – especially during COVID-19? 

Dr. Cornwell: Overall, it’s important to stay focused throughout on the geriatric  5Ms , which are  Mind Mobility Medications Multi-complexity , and the most important “M” of all, which is  What Matters Most  to the patient. We don’t just start with… Read More
HCCI on ABC News , CNN and NPR
The May 5 episode of NPR’s Here & Now show featured Dr. Thomas Cornwell, Executive Chairman of HCCI. Dr. Cornwell shared his guidance for families of residents living in long-term facilities who are wondering if they should bring their loved one home because of COVID-19. According to the statistic from the Kaiser Family Foundation cited by the show, near the end of April, more than 10,000 people had died from COVID-19 in long-term care facilities in 23 states in the United States. Listen to the WBUR episode here (click the red play button next to the headline).

Learn more about the topic in this CNN/Kaiser Health News article and COVID-19’s impact on house calls in this ABC News article , both including HCCI.
5/13 Special COVID-19 Webinar Replay
Now Available
Last Wednesday, HCCI hosted a Special COVID-19 webinar entitled,  Navigating COVID-19 Challenges with Telehealth . During the webinar, participants learned strategies and practical tips for home-based primary care practices to address challenges in implementing a direct-to-patient telehealth model during COVID-19 ─ and making the model sustainable post-pandemic. The presenters also walked participants through documentation and coding requirements for telehealth and reimbursement options for different practice models.
Click  here  to view the archived recording, presentation slides and Q&A (new users will need to complete a one-time registration).
HCCI Conversations with…:
“We are going to where our patients are”
Elizabeth Davis, Medical Director of the Rush@Home house calls program at Rush University Medical Center (RUMC) in Chicago, explains how the program and RUMC, and their partners, are fighting COVID-19 in the city and beyond. Rush@Home is a pilot partner of HCCI. Watch the episode  here .
Upcoming HCCIntelligence Webinars
Wednesday, May 20, 4 pm-5 pm (Central Time)
Putting Person-Centered Decision Making into Practice

  • Dr. Carole Montgomery, MD, FHM, CPE, MHSA, Director, Physician Development and Program Improvement, Respecting Choices
Wednesday, June 17, 4 pm-5 pm (Central Time)
Strategies for Growing Provider & Patient Referrals for Your Practice

  • Tammy Browning, PA-C, President, Grace At Home, Primary Care House Calls
  • Brianna Plencner, CPC, CPMA, Manager, Practice Improvement, HCCI
Help HCCI Combat COVID-19
COVID-19 has spotlighted the role HBPC providers are playing during the outbreak. HCCI is also playing a key role in supporting HBPC providers during this time.

Support HCCI now and double your impact as a generous donor will match every gift to HCCI dollar-for-dollar.

Practice Management Tip of the Month:
Agendas for Interdisciplinary Team Meetings
Interdisciplinary team (IDT) meetings improve staff communication, encourage teamwork, and promote optimal patient care and outcomes within house call programs. During the COVID-19 pandemic, IDT meetings are especially important for maintaining team cohesiveness. Following a structured meeting agenda can help maximize IDT meeting effectiveness. In addition, brief staff huddles can serve to supplement IDT meetings and address immediate concerns.
Sample IDT Meeting Agenda:
  1. Key Metrics – discuss outcomes and/or clinical quality metrics being used
  2. Hospitalizations – review recent hospitalizations, brainstorm solutions for future
  3. Case Management – social workers, pharmacists, clinical staff, and/or providers present complex cases to initiate action/planning for patient resources
  4. Announcements / Updates – address logistical or operational changes affecting the team
  5. Waste Identification – discuss process breakdowns/inefficiencies, assign team members to strategize solutions
  6. Recognition – encourage team members to acknowledge others who have gone above and beyond or highlight a team accomplishment to end the meeting on a high note
Effective IDT meetings are a proven way to optimize patient care and outcomes, but they require planning, commitment, and time. To access and download a copy of the full IDT sample agenda, click here (new users will need to complete a one-time registration).
From Our Key Partners
The  Center to Advance Palliative Care  developed a  COVID-19 Response Resources Toolkit  that includes communication scripts for a variety of circumstances, detailed symptom management protocols, and specific resources for palliative care teams, among other important items.
Join the  Coalition to Transform Advanced Care (C-TAC)  on  Wednesday, June 24, noon to 3pm (Central Time)  for their (free) virtual second annual National Policy Forum, entitled Emerging Policy Changes in the Age of COVID-19 . Click  here  to register.
Vital Decisions  is currently offering My Living Voice , a secure online platform that allows individuals to create their advance care plan, free of charge. Learn more  here .
HCCIntelligence Resource Center
At HCCI, we recognize the numerous challenges that can be encountered by HBPC providers and practice staff and the value of having access to knowledgeable experts and timely guidance. HCCI has developed a number of free resources to help you and your practice through our HCCIntelligence™ Resource Center .
HCCIntelligence™ is for educational and informational purposes only and should not be relied upon as medical advice.
HCCI education and training initiatives including HCCIntelligence™
are funded in part by a grant from The John A. Hartford Foundation .
Home Centered Care Institute
This email is an advertisement for the Home Centered Care Institute (HCCI). HCCI is passionately committed to its vision of
transforming our nation’s healthcare system by creating universal access to best practice house calls programs,
to ensure that chronically ill, medically complex patients have access to high-quality care in their homes.
Connect with HCCI