April 16, 2019 at 10am Pacific
The way that guests communicate is different. No longer will phone and email be a sufficient way to maintain contact and interact with your guest. Today’s guest is much more comfortable communicating via text or other messaging apps. Hotels that aren’t catering to these differing communication preferences could be left behind.
In this webinar, we will discuss how using messaging to augment your service will significantly make your guest's experience more convenient, while vastly improving your retention. We’ll also give you tips and tricks for implementing a messaging strategy that works best for your hotel.
- Gain an understanding of today’s communication landscape
- How messaging can improve guest convenience and retention
- Tips & tricks for implementing an effective messaging strategy