The LINK                         September 2018/Issue 34
Percent of WNY practices who participate with HEALTHeLINK:

Total number of patient consent forms signed:  1,145,933

Total results available through HEALTHeLINK:  230,000,000

Total number of patient record look up queries in HEALTHeLINK from January-August 2018:

Total number of practices sending data to HEALTHeLINK from their EHR:
Total number of practices getting results delivered from HEALTHeLINK into their EHR:
New Data Sources 
AUM OBGYN Associates
Century Airport Pediatrics
David P. Kowalski MD
David S. Clifford MD
ECMC Ambulatory Surgery Center
ECMC Anticoagulation Care Clinic
ECMC Behavioral Health Primary Care
ECMC Cardio Thoracic Surgery Clinic
ECMC Center for Cardiovascular Care
ECMC Dental/Oncology
ECMC Dermatology
ECMC Endocrinology
ECMC Family Health Center
ECMC Gastroenterology
ECMC Gastroenterology/Hepatic
ECMC Grider Family Health Center
ECMC Head and Neck
ECMC Infectious Disease
ECMC Internal Medicine Center
ECMC Neurology
ECMC Neurosurgery
ECMC Oncology
ECMC Orthopaedics
ECMC Otolaryngology
ECMC Podiatry
ECMC Pulmonology
ECMC Rehabilitation Medicine
ECMC Rehabilitation Medicine/Driver Evaluation
ECMC Renal/Hypertension
ECMC Rheumatology
ECMC Surgery
ECMC Urology
ECMC VIP Primary Care
Elderwood at Lancaster
Excelsior Othopedics
Jahangir Koleini MD
Jamestown Primary Care
Kenneth Zimmerman MD
Niagara Pulmonary and Sleep Medicine
Northwest Buffalo Community Health Care Center
Olean Medical Group
Summit Pediatrics
YJH Medical

For a complete listing of data sources and participating practices, click here !
Top Users of HEALTHeLINK's Patient Record Look-up 
Hospital Users
  1. Niagara Falls Memorial Medical Center
  2. Kaleida Health System
  3. Roswell Park
  4. Catholic Health System
  5. Erie County Medical Center
Physician Practice Users
  1. General Physician
  2. Dent Neurologic Institute
  3. WNY Urology Associates
  4. UB Neurosurgery
  5. Trinity Medical Cardiology
  6. David Avino, MD
  7. Landmark Medical Associates
  8. UBMD Internal Medicine
  9. Windsong Radiology
  10. Gastroenterology Associates
Other Participant Type Users
  1. Greater Buffalo United Accountable Health Network
  2. Health Home Partners of WNY
  3. UNYTS
  4. Erie County Department of Health
  5. Health Homes of Upstate New York
HEALTHeLINK at SHIEC Annual Conference
HEALTHeLINK Executive Director Dan Porreca at SHIEC.
Members of HEALTHeLINK's leadership team presented at the 2018 Strategic Health Information Exchange Collaborative (SHIEC) annual conference on August 20 in Atlanta. SHIEC is the national trade association of HIEs. HEALTHeLINK Executive Director Dan Porreca serves as SHIEC board chair and opened the fourth annual conference with welcoming remarks. Don Rucker, MD, national coordinator, Office of the National Coordinator for Health Information Technology (ONC) provided the conference's opening keynote. He gave a progress report on improving interoperability and usability of clinical information.

During the conference, Porreca presented "Documented value HIE organizations bring to their community," which highlighted several studies HEALTHeLINK has conducted in a variety of clinical settings and public health organizations to assess the impact of the use of HIE from a clinical quality, administrative expense and patient experience of care perspective.

Drew McNichol, director of technology, and Denise Marshall, senior manager, analytics & systems management, presented "A new paradigm for healthcare analytics," which focused on HEALTHeLINK's innovation in analytics with its vendor partner Stella Technology.

SHIEC Presentations
Drew McNichol and Denise Marshall presented at SHIEC. Right and second from right.

Update on Audit Program
Patient privacy is of the utmost importance to HEALTHeLINK and we have a very active audit program to ensure compliance with state and federal regulations regarding access of records. HEALTHeLINK monitors who is looking at whose records in several ways. 

Some examples are: viewing of patients' records who have the same last name as the Authorized User, viewing of co-workers' records at participant offices and for our own HEALTHeLINK staff, treating relationship verification, and management of consent including transmission of signed patient consent forms. Compliance is required and when there is a breakdown, sanctions including loss of ability to access patient records using HEALTHeLINK, loss of ability to manage consent or termination of relationship with HEALTHeLINK altogether. 

HEALTHeLINK is dedicated to providing appropriate training to participants. Should a problem occur, we work with the privacy officers and authorized contacts at the participating practice to resolve the issue in a manner that ensures compliance while allowing the participant to realize the benefit of HEALTHeLINK. Should you have any questions regarding auditing or compliance, please call the HEALTHeLINK Support Line at 1-877-895-4724.
Data Quality Scorecards Update
The quality of patient information that is accessed via HEALTHeLINK is dependent upon the quality and completeness of the information that is received from data sources and practices. To improve the quality of date, HEALTHeLINK developed data quality scorecards, which contained information about the types and quality of the data that participating data sources are providing to HEALTHeLINK. Included below is an example of what the summary of data scores would look like on the scorecard. The scorecard also breaks down to further levels of detail to indicate exactly what the errors are and where they occurred. 
Data Scorecard 
Initially focused on the contributing hospital data sources, HEALTHeLINK is now reviewing scorecards with primary care practices.

Physician Data Sharing Incentive
The Data Exchange Incentive Program (DEIP) provides an incentive payment for the upload of a common clinical data set to HEALTHeLINK for a number of different organization types including Article 28 SNF and diagnostic treatment facilities, Article 36 licensed long term care facilities, Article 40 hospice, behavioral health practices, and Medicare and Medicaid Meaningful use practices. The program, originally created in 2014, has been extended to reward practices that go live through September 2020. This continues to provide facilities and physician offices with funds to offset costs associated with uploading data to the SHIN-NY. For more details on the program, contact your HEALTHeLINK account manager, or the Help Desk.

Launch of Batch Alerts
HEALTHeLINK has been providing alert notifications to our participants for a Batch alerts couple years now. Currently, we deliver these alerts one by one, either to a direct messaging account, or directly into an EHR. Recognizing that individualized alerts can be quite time consuming to process, HEALTHeLINK is currently working on a project that will allow these alerts to be delivered as a daily batch file first thing in the morning for the previous 24 hours.

This new delivery process will be available from HEALTHeLINK soon. It is possible for a practice to keep your individual alerts and also have them collected and delivered to you in a batch. For more information on this new delivery method, please call the HEALTHeLINK Help Desk at 877-895-4724. 
Iron Man
Congratulations to Drew McNichol, HEALTHeLINK's Technology Director, on completing the Ironman in Lake Placid, NY this past weekend.

Drew McNichol Ironman
HEALTHeLINK Medical Minutes 
The HEALTHeLINK Medical Minutes continue to air Wednesdays on Fox 29 during the 10 p.m. newscast. Tune in or check out HEALTHeLINK on Facebook, Twitter or YouTube to view the latest minutes.
HEALTHeLINK in the News 
What People are Saying About HEALTHeLINK
Hear firsthand from various local health care leaders about the value and benefits of health information exchange in Western New York with the HEALTHeLINK Medical Minute.  


Proud to be part of the Statewide Health Information Network of New York (SHIN-NY)
Proud member of  Strategic Health Information Exchange Collaboration (SHIEC)