The LINK                         March 2019/Issue 36
Percent of WNY practices who participate with HEALTHeLINK:

Total number of patient consent forms signed:  1,208,736

Total results available through HEALTHeLINK:  242,000,000

Total number of patient record look up queries in HEALTHeLINK from January-March 2019:

Total number of practices sending data to HEALTHeLINK from their EHR:
Total number of practices getting results delivered from HEALTHeLINK into their EHR:
New Data Sources 
Allegany County DOH Clinic
Amy J. Burke, MD PC
Bertrand Chaffee Hospital
Best Self Behavioral Health
Elderwood at Amherst
Elderwood at Cheektowaga SNF
Elderwood at Grand Island SNF
Elderwood at Hamburg SNF
Elderwood at Lancaster
Elderwood at Lockport SNF
Elderwood at Wheatfield SNF
Elderwood at Williamsville SNF
Father Baker Manor
General Physician Primary Care -Potempa
Genesee Transit Pediatrics
Grand Island Family Practice
Gulam Najar, MD
Lewiston Primary Care Center
McCauley Residence
Mercy Hospital Skilled Nursing Facility
Mount St Mary's Hospital
Niagara Falls Memorial Primary Care Center
North Tonawanda Primary Care
Rosa Coplon Jewish Home and Infirmary
Roswell Park Cancer Institute
Schoellkopf Health Center
Spectrum Human Services
Springville Pediatrics and Adult Care
St. Catherine Laboure Health Care Center
The Pines Healthcare & Rehab Center at Machias
The Pines Healthcare & Rehab Center at Olean
WNY Occupational Health Care
WNY Pediatric Endocrinology
Yasmin Pervez, MD

For a complete listing of data sources and participating practices, click here !
Top Users of HEALTHeLINK's Patient Record Look-up  
Hospital Users
  1. Niagara Falls Memorial Medical Center
  2. Kaleida Health System
  3. Roswell Park Cancer Institute
  4. Erie County Medical Center
  5. Catholic Health System
Physician Practice Users
  1. General Physician PC
  2. Dent Neurologic Institute
  3. Buffalo Medical Group
  4. WNY Urology Associates
  5. Trinity Medical Cardiology
  6. UB Neurosurgery, Inc.
  7. Landmark Medical
  8. Nephrology Associates of WNY
  9. Gastroenterology Associates
  10. UBMD Internal Medicine and Pediatrics
Other Participant Type Users
  1. Windsong Radiology Group
  2. Greater Buffalo United Accountable Healthcare Network Health Home
  3. UNYTS
  4. Health Homes of Upstate New York
  5. Great Lakes Medical Imaging
HEALTHeLINK launches 2018 Report to the Community
HEALTHeLINK 2018 Report to the Community

As the health information exchange (HIE) for Western New York, HEALTHeLINK continues to serve physicians and health care organizations in the secure exchange of clinical information. As highlighted in its 2018 Report to the Community, HEALTHeLINK is focused on enhancing patient care through streamlining care coordination, improving the quality of data, and exploring how best to serve the health care community of the future through population health measures and reporting. 
Easier identity proofing (and even more secure)
HEALTHeLINK is introducing the Duo Mobile App as a quicker and more secure method to receive your second factor authentication when logging in to HEALTHeLINK. At HEALTHeLINK, we continually measure and improve our security program to keep patient health information as secure as possible. As such, we are encouraging the adoption of the Duo Mobile App, which eliminates the passing of a code to increase the security of the process. 

The Duo Mobile App is quicker than receiving a text message or phone call, and all it takes is one quick click within the app to log you into the system. No more need to type in a code. The App requires only a small amount of storage on your phone and uses less data than loading one webpage.

The next time you visit the Community Portal, we encourage you to enable Duo Push. If you are currently using a cell phone to authenticate via call or text, but don't have the Duo Mobile App installed, click on "My Settings & Devices" > "Device Options" > "Activate Duo Mobile" to get set up.

Duo Mobile App

If you don't have a cell phone set up at all and would like to add one, follow the instructions through this link to get started with the Duo Mobile App. 

For more information, please contact the HEALTHeLINK Help Desk, or click on the following links:

Duo Mobile Demonstration
Authorized Contact changes coming to LINK & NET
There are two important changes forthcoming to better control user access to HEALTHeLINK and HEALTHeNET and make it more convenient for participants to submit user account requests.

Beginning March 21, 2019, Authorized Contacts who have not reviewed their practice user list within the previous thirty (30) days will be prevented from submitting new user requests until the review is completed. Please note that lockouts will begin on March 21, 2019 if you have not reviewed your practice list on or after February 19, 2019. This will ensure compliance with state and federal policies and regulations with regards to the maintenance of your authorized users.

By May 1, 2019, all Authorized Contacts (AC) will be required to have an AC portal account in order to securely and efficiently perform the following:
  • HEALTHeLINK new user account requests
  • Secure messaging account requests
  • All user account deactivations
  • By the end of 2019, the above process will also apply to HEALTHeNET. Further communication will be sent as this date is defined.

If you don't already have AC portal permissions, please contact the help desk at 877-895-4724.

Drew McNichol participates in inaugural VBP Forward Conference
HEALTHeLINK Technology Director & Security Officer Drew McNichol served as a panelist at the inaugural VBP Forward Conference held in Buffalo in mid-February. VBP Forward is dedicated to the next generation of value-based payment and the conference was geared toward organizations that service Medicaid and Medicare special needs or complex populations that have interest in that value chain. 

McNichol participated in a panel discussion titled, "Innovative Tools to Help You Succeed" along with representatives from EmergenceTek Group, LLC, rprt, Inc., and Healthify.

VBP Forward Conference

HEALTHeLINK Functionality: Real-time alerts notifications
Do you know when one of your patients has been seen in the emergency department, admitted, or discharged from a local hospital? Even though hospital visits often require follow-up consults to continue the transition of care and meet quality requirements, patients do not always notify their providers. We have the solution - alert notifications from HEALTHeLINK. Learn more about this real-time feature by clicking here.

Real-time alert notifications
HEALTHeLINK Medical Minutes 
The HEALTHeLINK Medical Minutes continue to air Wednesdays on Fox 29 during the 10 p.m. newscast. Tune in or check out HEALTHeLINK on Facebook, Twitter or YouTube to view the latest minutes.
You can always hear firsthand from various local health care leaders about the value and benefits of health information exchange in Western New York by viewing all of our medical minutes here: 
HEALTHeLINK in the News 

Proud member of  SHIEC

Proud to be part of the Statewide Health Information Network of New York (SHIN-NY)