December 2020 | Issue 43
HEALTHeLINK ACHIEVES NCQA DATA AGGREGATOR VALIDATION STATUS
HEALTHeLINK is among the first health information exchanges in the country to participate in the National Committee for Quality Assurance (NCQA) Data Aggregator Validation program. Having recently completed a pilot program along with two other New York State HIEs, HEALTHeLINK earned one year of validation status, which means it has the ability to share validated sources for standard supplemental data for use in measurement year 2020 HEDIS® reporting. 
CMS NAMES HEALTHeLINK CPC+ DATA AGGREGATOR
HEALTHeLINK has been named the Comprehensive Primary Care Plus (CPC+) data aggregator for the Greater Buffalo Region by the Centers for Medicare & Medicaid Services (CMS). The Greater Buffalo Region, encompassing Erie and Niagara counties, is one of 18 regions nationwide currently participating in CPC+. In addition to CMS, this public-private partnership includes 69 primary care practices and support from BlueCross BlueShield of Western New York and Independent Health.
 
Participating CPC+ practices will utilize HEALTHeLINK’s population health tool, HEALTHeOUTCOMES. This tool, which currently aggregates clinical and claims data, will also receive CMS Medicare FFS claims data beginning in early 2021 to be used for measures calculations. Having secure access to this data all in one place through HEALTHeOUTCOMES will help to inform each CPC+ practice on not only their treating patients’ medical history, but also on gaps in care, on utilization patterns, and cost of care to ultimately improve the delivery of comprehensive primary care and reduce the number of unnecessary services their patients receive.

If you’re a CPC+ practice, please contact HEALTHeLINK at pophealth@wnyhealthelink.com for more information and to schedule a demonstration of HEALTHeOUTCOMES.
HEALTHeLINK’S HIE PLATFORM RECEIVES HITRUST CSF® CERTIFICATION
As the security of health information continues to remain a top priority for HEALTHeLINK, its health information exchange platform has again earned certified status for information security by HITRUST following a comprehensive assessment. HITRUST CSF Certified status demonstrates that the HIE platform has met key regulatory requirements and industry-defined requirements in protecting sensitive information. This certification is valid for two years. 
NEW HEALTHeCOMMUNITY PORTAL
During the first quarter of 2021, HEALTHeLINK will release a new and improved HEALTHeCOMMUNITY Portal, the access and authentication gateway to HEALTHeLINK and HEALTHeNET. This new portal will have enhanced utility and security capability, along with an updated look and feel.

One of the key enhancements of the new portal will be a 100% self-serve password reset process. In order to use this functionality, a user will need to have a confirmed e-mail associated with their account, which will be required starting with the launch of the new portal. In advance of the release, we urge all Authorized Contacts to ensure each of their existing users are set up with a confirmed e-mail.
UPDATE TO CONSENT FORM POLICY
Effective January 1, 2021, HEALTHeLINK will ONLY accept consent forms that are computer generated. Any hand-printed forms that are received after January 1 will be considered invalid. HEALTHeLINK has several options available to participants to verify if a consent option has already been established, create a computer-generated form, and/or update a consent value in real-time. Please contact your account manager immediately if you are currently using hand-printed forms and want to continue to update HEALTHeLINK consents for your patients.
HOSPITAL EVENT NOTIFICATIONS
The new CMS Interoperability and Patient Access Rule effective May 2021, as a condition of participation, requires hospitals to send electronic admit, discharge, and transfer notifications to providers that have an established relationship with the patient. HEALTHeLINK is currently working with participating hospitals to establish a plan to meet this new regulatory requirement using our existing alert notification process. In addition, once these requirements are in place, providers will begin to receive more alerts on their patients, including alerts for patients they may not be subscribed to. For additional information, please contact your account manager.  
WINDOWS 7
Due to ongoing security concerns revolving around the Windows 7 operating system, HEALTHeLINK users will only be able to access HEALTHeLINK and HEALTHeNET using a Windows 7 computer until February 15, 2021. If your organization has purchased extended support and requires access to the HEALTHeCOMMUNITY Portal from a Windows 7 machine, please contact your account manager for more information on how to continue access. Reminders will be posted and sent out as those dates approach. We will also continue to post updated information on our website.
PRIVACY AND SECURITY AT HOME
The shift to working remotely has encountered many challenges over the past few months, but no matter where you access the HEALTHeCOMMUNITY Portal and its associated applications, remember to abide by all HEALTHeLINK Privacy and Security policies. While at home, make sure that you lock your workstation when not in use, do not share any passwords, only accept Duo two-factor authentication requests when you are logging in, and do not allow others to view your screen. All of these actions will help prevent unauthorized access to the HEALTHeCOMMUNITY Portal while many continue to work from a remote location. 
CONGRATULATIONS TO JACKIE WELSCH!
HEALTHeLINK Director of Finance & Operations Jackie Welsch was honored in a virtual ceremony by Buffalo Business First with a 2020 40 Under 40 Award. Congratulations to all who were recognized!
TEAM HEALTHeLINK RECOGNIZED BY BUFFALO CYCLE NATION
Excited to share Team HEALTHeLINK was the silver winner in this year's Buffalo Cycle Nation. A special shout out to Mike Utz, who led the team and was recognized with the "Pulse of CycleNation" award! Our team biked, walked and ran more than 1,700 miles and raised $1,835 for the American Heart Association. Thank you to everyone who participated and donated!
HEALTHeLINK MEDICAL MINUTES
The HEALTHeLINK Medical Minutes continue to air Wednesdays on Fox 29 during the 10 p.m. newscast. Tune in or check out HEALTHeLINK on Facebook, Twitter, LinkedIn or YouTube to view the latest minutes. Recent Medical Minutes have included:
·      General Physician PC
·      Mobile Primary Care

You can always hear firsthand from various local health care leaders about the value and benefits of health information exchange in Western New York by viewing all of our medical minutes here: http://wnyhealthelink.com/WhatWeDo/MedicalMinutes
HEALTHeLINK IN THE NEWS
ADOPTION


Percent of WNY practices who participate with HEALTHeLINK: 87%
 
Total number of patient consent forms signed: 1,377,485
 
Total results available through HEALTHeLINK: 284,715,542
 
Total number of patient record look up queries in HEALTHeLINK from January-November 2020: 4,465,256 
 
Total number of practices sending data to HEALTHeLINK from their EHR: 447
 
Total number of practices getting results delivered from HEALTHeLINK into their EHR: 444
NEW DATA SOURCES


Amherst Surgical Associates
 
Audubon Women's Medical Associates PC

 Blessios Medical

Buffalo Rheumatology and Medicine

Canalside Primary Care PC

Digestive Health Physicians 

Ear Nose and Throat Care of WNY PC

Edward Niemiec MD

Gastroenterology Associates LLP

Julie Gavin MD OBGYN

Latus Medical Care

Premier Family Physicians PC

Seneca Nation Health System

Southtowns Gastroenterology

United Memorial Medical Center

Western New York Breast Health

Western New York Independent Living Inc

Wyoming County Family Medical Castile
 
For a complete listing of data sources and participating practices, click here!
PATIENT RECORD
LOOK-UP TOP USERS

Hospital Users
--Kaleida Health System
--Niagara Falls Memorial Medical Center
--Roswell Park 
--ECMC
--Catholic Health System

Physician Practice Users
--General Physician PC
--Dent Neurologic Institute
--Buffalo Medical Group
--WNY Urology Associates
--University Neurology
--Landmark Medical
--Roswell Park Oncology PC
--Windsong Radiology
--UB Neurosurgery
--The Chautauqua Center

Other Participant Users
--Greater Buffalo United Accountable Healthcare Network
--Health Homes of Upstate New York
--ConnectLife
--Health Home Partners of Western New York
--Erie County DOH
Proud member of SHIEC

Proud to be part of the Statewide Health Information Network for New York (SHIN-NY)