The LINK                                   September 2020/Issue 42
Percent of WNY practices who participate with HEALTHeLINK: 87%

Total number of patient consent forms signed: 1,354,946

Total results available through HEALTHeLINK: 278,303,295

Total number of patient record look up queries in HEALTHeLINK from January-August 2020: 2,068,616 

Total number of practices sending data to HEALTHeLINK from their EMR: 428

Total number of practices getting results delivered from HEALTHeLINK into their EHR: 435
New Data Sources 
David Avino MD

Sunrise Pediatrics and Adolescent Medicine

WCCHS Clinics

For a complete listing of data sources and participating practices, click here!
Top Users of HEALTHeLINK's Patient Record Look-up
Hospital Users
  1. Kaleida Health System
  2. Niagara Falls Memorial Medical Center
  3. Roswell Park 
  4. Erie County Medical Center
  5. Catholic Health System
Physician Practice Users
  1. General Physician PC
  2. Buffalo Medical Group
  3. Dent Neurologic Institute
  4. WNY Urology Associates
  5. Windsong Radiology
  6. Landmark Medical
  7. UB Neurosurgery
  8. Roswell Park Oncology PC
  9. The Chautauqua Center
  10. University Neurology
Other Participant Type Users
  1. Greater Buffalo United Accountable Healthcare Network
  2. ConnectLife
  3. Health Homes of Upstate New York
  4. Health Home Partners of Western New York
  5. Erie County Department of Health
New Policy Changes
Effective January 1, 2021, HEALTHeLINK will accept consent forms that are computer generated ONLY. Any hand-printed forms that are received after January 1 will be considered invalid. HEALTHeLINK has several options available to participants to verify if a consent option has already been established, create a computer-generated form, and/or update a consent value in real-time. changes are coming

To ensure compliance with federal and state privacy regulations, as previously announced and in place as of September 1, any practice whose current patient list is more than four months old will have their alert notifications based on this list deactivated. This policy is consistent with the attestation the practice signed when setting up alerts outlining that lists are to be maintained monthly. 

As the current HEALTHeLINK tokens used for Two-Factor Authentication are approaching the end of their two-year guaranteed life, also effective as of September 1 is our new token issuance policy. Participants are now required to move their users' TFA methods to one of the following:
  • Use of the DUO App for push authentications, installed on user's unique cell phone
  • Authentication code texted to user's unique cell phone
  • Authentication message to user's unique direct dial phone (cell phone or landline)
  • Apply for and be certified for Trusted Site status

If none of these options are feasible for your practice, speak to your account manager about options to purchase a new token.


For questions on any of these policy updates, please contact your HEALTHeLINK account manager.

Upcoming Webinars
HEALTHeLINK has developed a series of webinars to help supplement the basic training provided to HEALTHeLINK users. The subject matter covered was identified as areas where a user could most use additional information. To view the full webinar schedule through the end of the year, click here.
SHIN-NY Customer Satisfaction and Usage Survey
As has been done over the last couple years, the New York eHealth Collaborative (NYeC) has commissioned the SHIN-NY Customer Satisfaction and Usage Survey, to be administered by NORC at the University of Chicago, an independent non-profit research organization.  Survey

HEALTHeLINK encourages our participants to respond to this survey, set to begin September 15, 2020. This survey asks about a participant's use of HEALTHeLINK services in the delivery of care, as well as satisfaction with those services. Results from the survey will be used to improve the health information exchange services provided by HEALTHeLINK and SHIN-NY. 

If you have further questions, please contact the NORC at the University of Chicago survey team at, or call them at 800-975-2754. Any questions for HEALTHeLINK can be directed to Steve Gates at, or by calling 716-206-0993 ext. 312.
COVID-19 Update
Since March, the HEALTHeLINK team has worked on more than 30 projects to help providers and public health departments in utilizing HIE for COVID-19 community response efforts. To learn more about HIE response and how HEALTHeLINK is supporting epidemiology and surveillance work, check out our latest case study available by clicking here.
Congratulations to Dan Porreca
Dan Porreca_ HEALTHeLINK Executive Director_ received an award from Buffalo Business First

HEALTHeLINK Executive Director Dan Porreca was honored in a virtual ceremony by Buffalo Business First with an Excellence in Health Care Award. Dan was also among those named to Who's Who in Health Care 2020 by Buffalo Business First. Congratulations to all who were recognized, including many from HEALTHeLINK's founding members and participants.  
HEALTHeLINK Medical Minutes 
The HEALTHeLINK Medical Minutes continue to air Wednesdays on Fox 29 during the 10 p.m. newscast. Tune in, or check out HEALTHeLINK on Facebook, Twitter, LinkedIn, or YouTube to view the latest minutes. Recent Medical Minutes have included:
You can always hear firsthand from various local health care leaders about the value and benefits of health information exchange in Western New York by viewing all of our medical minutes here.
HEALTHeLINK in the News 

Proud member of  SHIEC

Proud to be part of the Statewide Health Information Network of New York (SHIN-NY)