To meet the requirements of the HEALTHeLINK & HEALTHeNET Policies and Procedures as per the Responsibilities of the Authorized Contact, User Lists must be reviewed every 30 days. Failure to do so will block your ability to request any new user and may result in sanctions to access our systems.

New York eHealth Collaborative is hosting an overview webinar about the Statewide Health Information Network for New York (SHIN-NY), which facilitates the secure electronic exchange of patient health information and connects healthcare professionals statewide. Join the free webinar on Wednesday, Sept. 27 from 9:30 – 10:30 a.m. to learn more about the SHIN-NY and how it enables collection and coordination of care to improvement patient outcomes, reduce unnecessary and avoidable tests and procedures, and lower costs. 

Michael Bossert was named senior manager, operations systems and compliance. With seven years of compliance and consent experience, he is responsible for managing and enhancing the auditing program, overseeing the consent and data management teams, and strategizing and implementing efficiencies across his teams. Bossert was previously compliance team lead.

McKenna Cartonia was promoted to senior healthcare informatics analyst from healthcare informatics analyst. With more than three years of analytical experience, she has knowledge of the HEDIS and NCQA data quality initiatives at HEALTHeLINK and is also responsible for various clinical and operational reporting to the New York eHealth Collaborative.

Jena Daggett was named senior operations and compliance analyst. She has 10 years of health science and clinical experience along with data management experience working at HEALTHeLINK. Daggett is responsible for ensuring the integrity and accuracy of exchange data, user access controls, and compliance functions. She was most recently senior operations analyst. 

With more than 11 years of experience as an operations analyst, Diane Guy was promoted to operations systems manager. An expert in data management processes, Guy efficiently manages various operational systems for HEALTHeLINK.

Michelle Mazur was named senior manager, operations support. With HEALTHeLINK for 14 years, Mazur most recently served as operations analyst. In her new role, she is responsible for managing the account management and servicing team and oversees the implementation of both department and organization wide policies, procedures and workflows related to serving and support at HEALTHeLINK.

Kim Tran was promoted to team lead, operations support. With more than 15 years of customer service experience, including 10 in the health care industry, she is responsible for overseeing several key operational functions related to servicing and support of HEALTHeLINK and HEALTHeNET. Tran was most recently an account manager.

Congratulations, all!

HEALTHeLINK’s Guide 2 Better Care segments air every other Wednesday on WGRZ-TV, during the 4pm and 11pm newscasts. Local health care leaders provide education about HEALTHeLINK as well as highlight the value and benefits of HIE in Western New York.