The LINK                            March 2018/Issue 32
Percent of WNY practices who participate with HEALTHeLINK:  85%

Total number of patient consent forms signed: 1,075,723

Total results available through HEALTHeLINK: Over 217 million

Total number of patient record look up queries in HEALTHeLINK from January-February 2018: 596,816

Total number of practices sending data to HEALTHeLINK from their EMR: 231

Total number of practices getting results delivered from HEALTHeLINK into their EMR:  380
New Data Sources 
Allegany County Dept. of Health Clinics
Allyn M. Norman DO
Bradford Family Medicine
C and S Medical
Community Health Center of Buffalo
Foothills Medical Group
Harnath Clerk MD
Kenneth L. Gayles MD PC
Lakeshore Orthopedic Group
Luis Melgar Physician PC 
Northtown Medical LLC
Philip A. Penepent Jr MD
TLC Health Network Primary Care Clinics
Universal Primary Care

For a complete listing of data sources and participating practices, click here!
Top Users of HEALTHeLINK's Patient Record Look-up 
Hospital Users
  1. Niagara Falls Memorial Medical Center
  2. Kaleida Health System
  3. Catholic Health System
  4. Roswell Park
  5. Erie County Medical Center
Physician Practice Users
  1. General Physicians
  2. Dent Neurologic Institute
  3. Community Health Center of Buffalo
  4. WNY Urology Associates
  5. Trinity Medical Cardiology
  6. UBMD Internal Medicine
  7. Windsong Radiology
  8. David Avino, MD
  9. Landmark Medical
  10. UB Neurosurgery
Other Participant Type Users
  1. Greater Buffalo United Accountable Health Network
  2. UNYTS
  3. Health Home Partners of WNY
  4. Erie County Department of Health
  5. Health Homes of Upstate New York
2017 Report to the Community
HEALTHeLINK Report to the Community

As HEALTHeLINK closes out its 11th year, we celebrate long-standing, shared collaboration among hospitals, physicians, health plans, and other health care providers that facilitate the secure exchange of clinical information. This exchange improves quality of care, enhances patient safety, and mitigates increasing health care costs across Western New York and beyond through the Statewide Health Information Network for New York (SHIN-NY). It all adds up to more timely and effective treatment at the point of care. Learn more in HEALTHeLINK'S 2017 Report to the Community now available online at
Data Quality Scorecards Update
The quality of patient information that is accessed via HEALTHeLINK is dependent upon the quality and completeness of the information that is received from data sources and practices. To improve the quality of data, HEALTHeLINK is in the midst of compiling data quality scorecards using our iQHD (Inspector of Quality Healthcare Data) tool, which will contain information about the types and quality of the data that participating data sources and practices are providing to HEALTHeLINK. HEALTHeLINK is continuing to meet with its hospital data sources to review their scorecards, and several hospitals have already closed gaps or improved the quality of the information sent. HEALTHeLINK anticipates piloting practice scorecards later this year.
Dan Porreca presents at HIMSS 2018
Access to health information is critical during emergencies, and community HIEs are uniquely positioned to support our communities by delivering patient records during vulnerable situations. HEALTHeLINK Executive Director Dan Porreca is just back from HIMSS 2018, where he participated in the panel discussion "HIEs to the Rescue! From Harvey and Flint to Cyber Response." Dan shared with attendees how HEALTHeLINK helped Erie County Medical Center access medical records and continue operation during their ransomware attack last year. His co-panelists included Nick Bonvino, CEO, Greater Houston Healthconnect and Doug Dietzman, executive director, Great Lakes Health Connect.

Dan Porreca presenting at HIMSS 18  
Aligning business objects with SHIN-NY 2020 roadmap
NYS Qualified Entities In 2018, HEALTHeLINK is aligning a number of its business objectives with the NYEC/SHIN-NY 2020 roadmap objectives for data contribution for each of New York State's Qualified Entities (QE). These objectives, concentrated on Article 28 hospitals, non-hospital licensed facilities and physician practices, focus on data contribution via a C-CDA by QE participants and must meet minimum content requirements in order to meet the objective. This data contribution effort would assist facilities and practices across the region in a number of ways:

  1. Help to meet NYS DOH regulatory requirements for data contribution.
  2. Provide a key component to a facility, or practice business continuity plan. In the event of a system outage, data would be available for query through the HEALTHeLINK application. In some instances, we could also be the backup by which patient data is reloaded to a compromised system.
  3. Help in reducing the number of phone calls to a facility or practice to secure patient records, as your data would now be available through HEALTHeLINK.
  4. Facilitate quality reporting efforts, such as HEDIS.
  5. Qualify eligible provider groups for the Data Exchange Incentive Program.
These objectives will require a great deal of attention by the HEALTHeLINK staff and as such, we will be reaching out to participants in these categories to undertake a project to bring data. For more information about contributing data from your facility, please contact your HEALTHeLINK account manager.  
New study shows patient care alerts nearly doubled in one year
More healthcare professionals are receiving patient care alerts and increasingly performing related patient record queries through the SHIN-NY, according to a new report by the  New York eHealth Collaborative (NYeC).

The  preliminary report  used data from HEALTHeLINK,  Healthix, and Rochester RHIO. The study looked at patient care alerts trends and their role in expanding the usage of an additional SHIN-NY service, patient record queries. The SHIN-NY allows participating healthcare professionals, with patient consent, to quickly access electronic health information and securely exchange data statewide.

New York eHealth Collaborative NYEC 
New two-factor authentication app now available
HEALTHeLINK 2 Factor Authentication System
HEALTHeLINK takes the responsibility of the protection and security of patient health information very seriously, and it remains among our highest priorities. As new technologies are developed, we continue to enhance our efforts to keep patient health information as secure as possible. Recently, we launched our new two-factor authentication (2FA) with Duo Security. 

It offers a new free app for users. The secure app helps to improve workflow as the user needs only to accept the request. There is no longer a need to position the cursor and type the one-time password. With HEALTHeLINK participants using 2FA and clicking accept, you are doing your part in helping to keep patient data secure. Thank you. 

If you are interested in learning more about the new 2FA app, please contact your account manager. SMS/Text and phone call methods are still available for those who prefer it.
HEALTHeLINK Medical Minutes
The HEALTHeLINK Medical Minutes continue to air Wednesdays on Fox 29 during the 10 p.m. newscast. Recent minutes that have aired include:

HEALTHeLINK in the News
What people are saying about HEALTHeLINK
Hear firsthand from various local health care leaders about the value and benefits of health information exchange in Western New York with the HEALTHeLINK Medical Minute.  


Proud to be part of the Statewide Health Information Network of New York (SHIN-NY)
Proud member of  Strategic Health Information Exchange Collaboration (SHIEC)