October, 2025

Dear Child Care Providers

Virtual Office Hours are a NEW dedicated effort to connect providers with HHS staff to answer questions and provide support around child care home registration, Child Care Assistance subsidy and billing.

Virtual Office Hours for Child Care Providers:

• The 1st Tuesday of every month from 1:00 p.m. to 2:00 p.m.
• Sign up at: https://www.zoomgov.com/j/1613539265

Virtual Office Hours for CCA Subsidy and Billing Questions:

• The 1st Thursday of every month from 1:00 p.m. to 2:00 p.m.
• Sign up at: https://www.zoomgov.com/j/1606077953

Can't attend?

Sessions are recorded! The most recent recorded sessions:

July 3, 2025

• Child Care Provider Agreements Recording 
• Child Care Provider Agreements Slides 

August 2025

• Child Care Assistance Billing Tips Recording 
• Child Care Assistance Billing Tips Slides 

September 2025

• Child Care Assistance Family Eligibility Recording 
• Child Care Assistance Family Eligibility Slides 

Still need help?

HHS staff are available during regular office hours,

• Monday through Friday
• 8 a.m. to 5:00 p.m.
• Via phone and email.

To connect with HHS contact the Centralized Child Care Assistance Eligibility Unit:

Primary Phone: 866-448-4605

Email Address: ccaapps@hhs.iowa.gov

Or connect with Child Care Consultants! Staff List - Iowa CCR&R

We hope you find Virtual Office Hours helpful!

Thank you for all you do for children and families of Iowa!

Visit the Department of Health and Human Services website.

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