Continuity of Care Form

The Continuity of Care Request Form (PDF) is available to support members who are already undergoing treatment at the time their coverage begins or who experience a provider leaving the network. While the continuity of care policy itself is not new, the completion and submission of this form is now a required part of the process.

This form applies primarily to new members who, prior to their effective date, were scheduled for ongoing treatment or procedures with an out-of-network provider, including individuals in their third trimester of pregnancy. If approved, these members may receive in-network benefits for a limited transition period, generally up to 90 days, or through completion of pregnancy and postnatal care, as outlined in the Evidence of Coverage.

The form is also used when a network provider leaves the network, allowing continuing care patients to request transitional care under protections provided by the No Surprises Act.

The Continuity of Care Form is available at QualChoice.com by accessing the Find a Form or Document page from the Already a Member?, For Brokers, and For Providers sections. Please make note of this new requirement and help ensure members know when and how to request continuity of care to avoid disruptions in treatment.

Change to the QualChoice Rating Area

Please note that only the following counties are included in the rating area and will not be counted toward the out-of-state percentage: Bowie and Cass (TX); DeSoto (MS); and Dyer, Lauderdale, Shelby, and Tipton (TN). In addition, Greene County (MO) is now considered part of the QualChoice Arkansas Network.

Save Your Vision Month: Supporting Eye Health at Work

March is Save Your Vision Month, an annual awareness campaign led by the American Optometric Association that encourages people of all ages to take a proactive approach to eye health. With screens playing an increasing role in work and daily life, the month highlights the importance of regular eye exams, early detection of vision issues such as digital eye strain and myopia, and simple preventive habits that help protect long-term sight.

Employers can support these efforts by reminding employees to take screen breaks, wear appropriate eyewear, and schedule routine eye exams. Vision benefits, such as the QualChoice vision plan, can make preventive eye care more accessible by helping cover eye exams and other vision services — supporting healthier vision not just this month, but year-round.

Learn more about QualChoice Vision Benefits.