Please click Trust Sender if prompted by your email application. This will help ensure you receive important HMIS updates and see all available materials provided in our messages.

HMIS TX-500 Newsletter

May 2026

Farewell, James!

Please join us in extending our warmest wishes to James Moses, our Application Support Specialist, as he departs from the HMIS Team. Over the past 3.5 years, James has been a valued colleague and a trusted partner to many across the community. His contributions have made a meaningful and lasting impact on both our team and the broader Homeless Response System.

We are grateful for his dedication and wish him all the very best in his next chapter!

New "Return to Homelessness" Report Available

A new Return to Homelessness report is available in HMIS. This report enables end users to view whether clients have returned to homelessness within 0-24 months or not after exiting a program to a permanent housing destination.

Once exported to excel the information from this report can be used to help the end user calculate the rate of return for a program. The column labeled 'Returned within 24 months' can be filtered to only answers of 'Yes' and then compared to the total amount of clients in the dataset to help determine the rate.

Click Path: Reports > Operational > Return to Homelessness Report

Delete Document Capability

Users can now delete documents directly within HMIS. Users have the option to delete documents created by them. To remove a document created by someone else, please contact the end user or submit a ticket to the HMIS ticketing system.

Steps

1.Load client profile and then click on Client Details > Documents and Files > then locate the document

2.Click on kabob (three dots) > Select 'Delete'

Click here to see the training video!

Sex Element Required System Wide May 1st

Starting May 1st, the Sex data element will be required for all clients. The system wide requirement was approved by the HMIS & Data Advisory Committee earlier this month. This decision was made in an effort to increase data quality and completeness. No back data entry is required for previous clients, however please add this data for any current and future clients.

Click Path: Case Management > Client Details > Demographics

Below is the official HUD guidance on how to collect this data element.

FY 2026 HMIS Data Standards Manual, Page 126

New URL

HMIS has a new URL! On April 20th the web address was updated. Redirects are in place so end users should not have experienced any disruptions. Although the previous links will continue to work, we highly recommend all users update the URL in bookmarks or any other place referenced.

New HMIS Production URL:

https://cw.caseworthy.net/havenforhope_prod.caseworthy

New HMIS Mobile Portal URL:

https://cw.caseworthy.net/CaseWorthy/PortalDefault.aspx?DatabaseID=4323&#/PortalDefault

Access the HMIS Login Page

Family Enrollment & Exit Training

A training will be held on Thursday May 21st 2:00pm-3:30pm. Register using the link below. Supervisors may register on behalf of their team. Calendar invitations will be sent out the Friday after the registration is submitted and after registration closes. Register by May 19th.

Training will cover the following topics:

When a family enters together
When a family exits together
When one family member leaves early
When one member enters late
When a member leaves and returns

HMIS Mobile Portal

Updates & News

Encampments Form: Button language update 'Add New' > 'Add/Remove Client'

Featured Highlight - Encampment Project Services: End users are able to add a service to multiple clients at the same time. This reduces the amount of time the end user must spend on data entry when providing services to more than one client while doing outreach at encampments.

Click Path: Encampment Summary > Open Encampment > Encampment Project Services > Select project, select service to be added

A list of clients that are in the encampment AND enrolled in the project selected will generate. Checkmark all clients that received the service and press Save.

Known & Resolved Issues

Physical Needs Assessment: We are currently experiencing an issue where required questions for adult clients are not appearing in the assessment during the workflow. As a result, users may be unable to move forward and complete a workflow.

Status- Fixed! Fix implemented April 23rd.

HUD Program Assessment: There is a issue that occurs intermittently in which the HUD Program Assessment questions do not populate correctly which prevents end users from moving forward in a workflow.

Status- Reported to Vendor. Vendor is currently investigating and working on a resolution.

May 2026 Calendar

Hints, Memos, Inklings, & Shortcuts!

Client Merge Log

This report enables users to view client profiles that have been merged. Users can search by the new or previous client ID. If the profile was included in a merge, the report will display both profile IDs and the date the merge occurred.

Click Path: Reports > Operational > Client Merge Log

Difference between Client doesn't know, Client prefers not to answer, Data not collected

When completing data entry there are times where the answer is unknown. There are multiple answer choices that an end user can select from for these situations, and each has a specific meaning associated with it. Please read the descriptions for when each of these answer choices should be used.

"Client doesn’t know" – means that the client does not know the information.
"Client prefers not to answer" – means the client knows the information but prefers not to provide the information to record in HMIS.
"Data not collected" – means the worker did not record the information. This may be because the client was not available to provide the information, or the worker simply didn’t ask.

The "Client doesn't know" or "Client prefers not to answer" responses should not be used to indicate that the case manager or data entry person does not know the client's response. Nor are these responses to be assumed without first asking the client to provide the information. Some clients may decline to provide responses to some fields, but case managers or data entry staff may not make that decision for them.

FY 2026 HMIS Data Standards Manual, Page 16-17

Reminders & Resources

Google Chrome is the recommended browser for using HMIS.
Make sure your pop-up blocker is set to allow pop-ups from HMIS.
Contact the HMIS Team within 24 hours of employee termination/departure for account deactivations.
Project Managers: Please inform the HMIS Team if projects are no longer being used so we can deactivate them.
Vendor updates occur every two weeks. Notifications are sent day of.

HMIS Login & Status Page

Visit Our Website

Submit a Support Ticket

Why am I receiving this email?

If you are receiving this email, it is because you either have an active San Antonio/Bexar County HMIS account, or you are designated as an important point-of-contact for HMIS-related updates. As an HMIS User, it is important for you to stay up-to-date on all major updates regarding the database.

We ask that you do not Unsubscribe from these alerts as long as you use HMIS.

If you believe this description no longer applies to you, please submit a ticket to HMIS.Support@Havenforhope.org to request your account be deactivated.

(Our Contact lists are uploaded on a monthly basis, so please allow time to account for this.)