If you can determine the root cause of the poor attitude, this may help. An inability to improve attitude will normally be a capability issue. A deliberate refusal to improve attitude and behavior would be misconduct. However, this will not always be easy to determine.
In practical terms, the choice of procedure typically only becomes an issue if the employee is dismissed and claims unfair dismissal. If you can show you carefully considered which procedure was the most appropriate (capability or disciplinary) and followed that procedure in accordance with best practice, you should be in a good position to argue that the process applied was fair.
: Atypical behaviors and emotional reactions can arise as a result of certain medical conditions, so be aware of this when assessing your approach.
rain your front line managers on how to
under- performing employees. Develop a consistent process to be followed.
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Managing poor performance is rarely simple or swift. We can assist you with creating an evaluation system, communicating expectations, training and development, giving performance feedback, coaching, and much more!
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