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Session 1: Introduction to Workplace Supervision
- Your Primary Responsibilities: the preparation, performance and productivity of your team
- Four Critical Skills: communicate job expectations, teach, evaluate, provide feedback
- Communicating Expectations: what we never learned about communicating with others
Session 2: Evaluating Performance and Providing Feedback
- Reviewing Primary Responsibilities and Critical Skills: what did you do with what you learned?
- Evaluating Performance & Providing Feedback
- Situational Leadership: knowing when and how to provide direction and support
Session 3: Critical Issues in the Workplace
- Difficult Conversations: when things are not working; when termination is necessary
- Employment Laws You Need to Know: Employment-at-Will, FLSA, FLMA, ADA, EEO, Anti-Discrimination
- Creating a Culture of Excellence: courtesy, professionalism and respect
Session 4: Conflict Resolution and Difficult Conversations
- Reviewing Primary Responsibilities and Critical Skills: what did you do with what you learned?
- Strategies for managing understanding and managing interpersonal conflict
- Motivating top performers and setting performance expectations for all
**All sessions run from 1:00 p.m. - 2:00 p.m. (CST)**
All for only $450/attendee! Would you like to provide this valuable training to your entire team? Send 5 or more attendees and receive a 10% discount! (Contact us at 605.335.8198 for details)
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