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We are excited to announce that HR will move to ServiceNow on December 11th to begin tracking HR requests. Initially, HR will be using the platform internally as they build out a future Employee Center Portal. The only notable change for employees is that they will receive emails from the system as internal “cases” are created for employees’ requests. You will be able to reply to the email to respond to HR or inquire further about your case status. 


Emails from ServiceNow for HR Requests


As cases are submitted on your behalf by an HR Business Partner or automatically from an email you send to an HR group, an email will be generated from ServiceNow notifying you that a case was created. At various stages of the case, or if HR adds comments for you in the case, you will receive an email. You will be able to reply to the email, and the comments will be logged in the case for HR.


  • How does commenting to HR work? Below, you will see a sample email with “example” comments from HR. Reply directly to the email with your response or question to HR. 
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How will HR case tracking impact me?


With HR moving to ServiceNow, we will have a system in place that helps standardize our responses, improve response time, and allow more visibility on HR processes.


Even better, in the future, HR will launch an Employee Center Portal where you can search HR Employee Knowledge and submit cases directly to HR. More to come in 2024! 


If you have additional questions, please contact HRIS.


Please disregard this communication if you are not an admin employee.