USCCB Office Closures & Important Dates

HS/PRS Reminders

HQ Updates

USCCB Staff Contact List

ORR Program Updates

Accepting L1 cases out of your demographic region: 

If your program has been approved to accept cases outside of your demographic region, please ensure you have created a resource list for the new area of service to have on-hand before accepting cases. This should include all core service delivery referrals required under UC Policy 6.2 PRS Service Provision Policies

ORR Unaccompanied Children Bureau Policy Guide: Section 6

Monitoring and Quality Assurance:

Corrective Action Plan (CAP) v. Finding:

As mentioned during the quarterly network call, the USCCB has significantly modified its monitoring protocols, tools, and reporting. In line with ORR monitoring and reporting, if a finding is identified during an on-site monitoring visit, this will result in a Corrective Action Plan (template shown during call), the finding will trigger the CAP. We recognize this process is different from years past, but we assure that USCCB's monitoring will remain a collaborative process. Your assigned MQA Coordinator and/or CSS will inform you if any findings will result in further corrective action impacting as a result of monitoring findings (i.e., referral pauses, etc).

UPCOMMING CALLS

USCCB HS/PRS Training

As a reminder, all NEW staff are required to complete 20 hours of pre-training prior to case assignment.

• Pre-recorded** UAC Portal Trainings - Below are the updated links: 
• Cybersecurity Training
• Privacy 101 Training
• Rules of Behavior
• Pre-recorded** Trauma Informed Care: Understanding and Addressing the Needs of Unaccompanied Children (For new staff. Existing staff can complete any trauma informed training that focuses on unaccompanied/immigrant children.)

In the event that you are unable to print the certificate of completion for any mandatory training, please take a screenshot of the final screen, including your training score, and forward it to your assigned CSS.

Training Opportunities

1. Reimbursement Requests - Monthly reimbursement requests for the HSPRS program must be submitted within 20 Calendar days of the close of the previous month. You may access the reimbursement request through the alerts when you log into the MRIS Database. If you are experiencing any difficulty with your submissions, please contact the MRIS Help Team via email to support@mrishelpdesk.zendesk.com.
2. MRIS Users and Roles - Please ensure that all MRIS Users and roles are up to date for your site. Each person with an Administrator Role has to ability to update and add additional users for your site. USCCB staff cannot manage your user roles and profiles after the initial site record and 1 Administrator has been entered. If you have any difficulty updating your staff and roles, please contact the MRIS Help Team via email to support@mrishelpdesk.zendesk.com.

The Portal Link will take you to your site and there are links to the tutorials below to help you navigate the system. Please contact MRIS Helpdesk support@mrishelpdesk.zendesk.com if you have any questions or need further assistance accessing the system.

Portal link: https://mrswfe.usccb.org/

Video Tutorials: MRIS Video Tutorials (usccb.org)



MRIS Issues

For MRIS related issues please submit a ticket online first to https://mrishelpdesk.zendesk.com/hc/en-us     

•If no response after 24-48 hours, respond to the email thread and send screenshots of error codes as necessary. 

Resources & News

Important Resources and Links shared by the Policy team in the CS General Meeting held on January 30th, 2025:



• i-200_and_i-205_sample_annotated.pdf 
• Immigration Policy Tracking Project 
• Press Releases | USCCB 
• Informational Materials | USCCB 
• protectedareas.pdf 
• USRAPexplainer.pdf 
• initialmigrationactions.pdf 
• OMB Memorandum: Temporary Pause of Agency Grant, Loan, and Other Financial Assistance Programs 

Reminders/Action Items

CA/N Checks, FBI Clearance, and ORR CA/N Check Waiver Guidance

All New Staff MUST complete Child Abuse and Neglect Background Checks before serving children. These must be completed for every state the employee has lived in for the past 5 years.

• Please send your CSS the confirmation when their checks are complete.
• If there are delays in receiving CA/N results, please let your CSS know and follow these instructions:
• Request correspondence from the state that CA/N results will take more than 30 days to process.
• Send that communication + a 30 day supervision plan for the new staff member to your CSS. (If you need sample supervision plans, let your CSS know.)
• After the 30 days are complete, the staff member needs to sign an attestation that they are unaware of any allegations of abuse/neglect and get the document notorized.
• Send notarized document to CSS who will communicate with the PO.

Ongoing Background Checks:

For programs that utilize ongoing background checks for staff, ORR UC Policy 4.3.31 does not grant an exemption to programs where RAP-back services are provided through state licensing, and the potential insufficiency of licensing criminal history investigation to meet all ORR minimum requirements; therefore, UC Policy advises providers to follow guidance in Sec. 4.3.3.1, conducting all required re-checks on employees at the 5th anniversary of their hire date or last complete background check.