February 2017

Drawing a bridge and conquering adversity business concept as a group of people running from one cliff to another with the help of a pencil line sketch as a concept for bridging the gap for success.
CLOSING THE GAPS
By Brad Schow, COO, HTG

Learn how you can move beyond "muscling" through by yourself to achieve your business plan, and get help from HTG to build a team you can lead to business success. Also, find out how to address the gaps between reality and your expectations.
Read more...

A BRIGHT(ER) FUTURE
Member Spotlight: Galen Lambert, Nex-Tech
HTG3

Many HTG members are focused on the end game...retirement! And Galen Lambert has been able to reach that achievement with hard work and mutual support and influence from his peers. The Q1 Phoenix meeting was Galen's last hurrah and we tracked him down to hear his thoughts on his journey with HTG. Watch the video here (approx. 5 mins). 

Andrea Caby Community Manager ConnectWise
ConnectWise USER GROUPS
AT A GLANCE


As an HTG member, you understand the power of peer collaboration. You recognize how important and beneficial it is to connect and collaborate with peers to grow your business and career. So why not join a community that helps you grow with ConnectWise? That's just what ConnectWise User Group meetings offer - 30 regional meetings hosted annually with in-depth product training, peer-to-peer learning, sharing in a non-competitive environment, and access to ConnectWise gurus and leadership - all at no cost to you. Learn more here.


money_sign_sky.jpg
HOW TO SUCCESSFULLY RAISE PRICES
Confidential - Active HTG Members Only - February 2017

Raising Prices as Part of a Service
Profitability Improvement Initiative
The most durable customer/supplier relationships are the ones which create a win/win business outcome for both parties. Ideally, your solutions and services help not only your client be more successful financially, but also even their clients.

Several cultural aspects of the IT service business conspire against win/win pricing: the technical people that deliver the service tend to be good Samaritan personalities; the sales people do as well, and fear losing customers based on cost; owners and executives of Solution Provider companies can sometimes lack business acumen. This article provides best practices for maintaining win/win pricing in a Solution Provider business.

The iron triangle of IT service business is the same in every IT company, everywhere in the world: rates, utilization and wages. And there are two ways to increase service margin:

 





 

LOOKING AHEAD...

ALL MEMBERS
ONGOING

Member Performance Dashboard (MPD) Need help? Learn everything about the new MPD here.


HTG - U.S.  
FEBRUARY 17
 
Last day to submit application for HTG empower: service membership (Service Exec Peer Groups) - apply here  
 
FEBRUARY 28
Last day to apply for 2017 HTG empower: sales membership (Sales Exec Peer Groups)

MARCH 17
Last day to register for HTG empower: service/sales in Chicago  (April 3-7)

Last day to register for HTG Service Summit/Chicago  (April 3-7)

MAY 1-5  /  Q2 Dallas More info and registration for Q2 2017 meeting (Dallas, TX) 


HTG - APAC 
FEBRUARY 20-24  /  Q1 APAC - HTG empower  
More info for Q1 2017 meeting (Melbourne, VIC Australia)

FEBRUARY 22  
TechBound Learning & Networking Event in Melbourne:  2 - 8pm
Join IT Glue, RapidFire Tools, Wise-Sync and Datto
Event info 

MARCH 16  / Continuum Australian Partner Day
For APAC MSP's and ITSP's; click here for more information 
 
 
HTG - EUROPE
FEBRUARY 27 - MARCH 3  /  Q1 Europe - HTG empower 
More info for Q1 2017 meeting (London, ENG)

Save the date: MARCH 6-7  /  HTG empower: service
London, ENG - more info coming soon! 
PROSPECTIVE MEMBERS LIST
New and prospective members for HTG empower and HTG engage groups are now listed on the HTG HUB. As outlined in our Membership Agreement, HTG members at large have 48 hours following this email to communicate concerns to Connie Arentson.  

At HTG, our people are passionate
about cultivating success!

Give us a call today!
(712) 579-1137