hwmg (tpa)
Provider Connection
June 2017
In This Issue
HWMG's Contact Infromation
Mahalo to our Survey Participants





 Dear Valued Provider,

We are pleased to share the following updates, and encourage you to share this information with others in your practice.

If you have any questions or need assistance, please refer to our Administrative Manual for Participating Providers or feel free to contact us.

Aloha!
 
 HWMG's Contact Information

Should you have any questions or need assistance from HWMG, please feel free to contact us as follows. This information also appears on page 4 of our Administrative Manual for Participating Providers , and we kindly ask that you share it with others in your practice.

Mailing Address
HWMG
737 Bishop Street, Suite 1200
Honolulu, HI 96813
(Pacific Guardian Center, Mauka Tower)

Mailing Paper Claims
HWMG - Claims Processing
P.O. Box 32580
Honolulu, HI 96803-2580

Submitting Electronic Claims
Payer ID 48330


Service or Department
Assists With
Contact Information
Hours of Operation 
(Hawaii Standard Time)
Online for
 Providers
  • Forms & Information
  • Member Eligibility
  • Plan Benefits
  • Claims Status
  • Provider Directory
  • Precertification List
24 hours a day,
7 days a week

IVR Phone System
  • Member Eligibility
      Phone (808) 791-7628
      Toll-Free (866) 791-7628
24 hours a day,
7 days a week

Customer Service
  • Member Eligibility
  • Plan Benefits
  • Claims Inquiries
  • Language Translation
      Phone (808) 941-4622
      Toll-Free (888) 941-4622
Mon to Fri
8 am - 4 pm
Health Management
  • Precertification
  • Utilization Review
  • Case Management
      Phone (808) 791-7505
      Toll-Free (888) 941-4622 x302
      Fax (808) 535-8398 (precertification)
             (808) 791-7697 (other reviews)
       UM@hwmg.org
Mon to Thur
8 am - 5 pm
Fri
8 am - 4 pm
Provider Relations
  • Provider Information Updates/Changes
  • Provider Contracts
  • Fee Schedules
  • Disputes/Appeals
      Phone (808) 791-7557
      Toll-Free (800) 621-6998 x304
      Fax (808) 535-8314
Mon to Fri
8 am - 4 pm
Credentialing
  • Provider Credentials
  • Credentialing Review
      Phone (808) 791-7518
      Toll-Free (800) 621-6998 x518
      Fax (808) 535-8318
Mon to Thur
8 am - 5 pm
Fri
8 am - 4 pm


 Mahalo to our Survey Participants

Thank you to all who participated in our recent satisfaction surveys!  Those who responded by the deadline were entered in a drawing for five $100  gift  cards. Congratulations to our lucky winners - Beth C., Denver I., Jeanette M., Michelle B., and Winifred P!
 
Our surveys for participating providers are still available online. We appreciate and value your feedback, which will be kept strictly confidential. To complete our survey, please visit hmaa.com/providersurvey .
_____________________
If you have any questions, please feel free to contact us Monday through Friday, 8 am to 4 pm HST. Mahalo for your support and continued participation! 

Provider Relations
Phone (808) 791-7557
Toll-free (808) 621-6998 ext. 304
Fax (808) 535-8314
Credentialing
Phone (808) 791-7518
Toll-free (808) 621-6998 ext. 518
Fax (808) 535-8318
Credentialing@hwmg.org