Customer Care Holiday Hours
In observance of the holidays, Ventura Water's Customer Care office will be closed on December 25, 2019 and December 30, 2019 through January 1, 2020. For water bill payment options visit here or call 805-667-6500. For water emergency or after hours service call 805-650-8010.

For additional information on City Hall's Holiday schedule visit cityofventura.ca.gov. 
 Ventura Water 2019 Accomplishments
This year was full of project milestones and accomplishments! As we head into a new year, Ventura Water would like to reflect on a few major highlights from 2019.

Earlier this year, Ventura City Council approved the Environmental Impact Reports for two major water supply projects including:

State Water Interconnection Project: a seven mile pipeline that will connect Calleguas Municipal Water District's system to the City of Ventura's system and enable the delivery of State Water to Ventura. This solution will help address anticipated cutbacks to the City's existing local water supplies and enable deliveries between regional agencies during emergencies.

VenturaWaterPure Project: a potable reuse project that will recover, treat, and reuse water that is currently discharged into the Santa Clara River. A new advanced water treatment facility will utilize a multi-stage treatment process to produce a reliable, high-quality, and local water source.

Collectively these projects will improve water quality, secure a new locally-owed water source, and meet future water supply needs.

Meter Update Project: The City successfully completed year-one of a three-year project to replace manually read water meters with advanced meters that provide customers with real time water usage data and leak detection capabilities. The project is nearly halfway complete with over 17,000 meters installed to date.

In other project related accomplishments, in July 2019, the Meter Upgrade Project was awarded a second $300,000 grant from the U.S. Bureau of Reclamation totaling $600,000 dollars of federal funding recieved to date.

Water Conservation: We are happy to announce that Ventura residents remain committed to water conservation and improved water use efficiency. In 2019, Ventura Water customers conserved an average of 25% when compared to pre-drought years. 

This year, Ventura Water launched 3 new indoor water conservation programs including the high efficiency toilet rebate, washing machine rebate, and instant hot water recirculating pump. Additionally, Ventura Water distributed over 150 smart irrigation controllers, 2,400 high efficiency nozzles and replaced 75,000 square feet of turf.

For more information on Ventura Water projects and initiatives visit venturawater.net.
VenturaWaterPure Receives $2.5 Million Grant
The City of Ventura has received confirmation of funding from the Bureau of Reclamation’s WaterSMART Title XVI Water Reclamation and Reuse Program Funding in the amount of $2.5 million for the VenturaWaterPure Projects.

On December 16, 2019, Congress enacted the Water Infrastructure Improvements for the Nation (WIIN) Act designating funding for top ranking projects including the City's VenturaWaterPure Project.

This funding will support project planning, permitting and pre-design that will facilitate construction of the VenturaWaterPure project. The City plans to continue to participate in future WIIN Act funding opportunities until it reaches the $20 million federal limit for the project .   
Program Funds Expended
To date, program funds for the Instant Hot Water Recirculating Pump Program have been expended. Interested customers are encouraged to apply online to be placed on a wait list should funds become available in the future. For more information visit here.
Seeking Gardening Instructors
Ventura Water is seeking qualified and enthusiastic instructors for the 2020 Water Wise Gardening series. The City of Ventura hosts several water wise and sustainable gardening classes free to the public. Classes are held approximately once a month on Saturday mornings.

For more information and to apply visit here.
Dear Valued Customers,

As the year comes to an end, it is Ventura Water’s tradition to recognize employees who have gone above and beyond their call to service and demonstrated leadership and innovative problem solving. It is my pleasure to announce the 2019 Recognition Award winners.

Special Vision Award: Production Team
The Ventura Water production team was recognized for their readiness and responsiveness during this year’s Power Safety Power Shut Offs and emergency events. This team works tirelessly to protect public health and safety.

Hero Award:
Tony Gagnon
Tony Gagnon has been recognized as a leader among the Water Distribution team.
He invests his full heart and energy into every task and is always willing to take on new challenges. Tony's hard work ethic inspires and motivates others on this team. 

Team Award:
Customer Care and Utility Billing
This team seeks every opportunity to streamline processes and improve customer experience. The Customer Care Team continues to take on new tasks and responsibilities including the on-boarding of the City's new advanced meter system.
 
Manager Choice Award: Phil Archer
As a Lead Wastewater Operator, Phil is a proven leader and mentor. He is a great communicator and is always willing to educate his teammates and the public.

I am proud to work along side these and many other hard working individuals. Many Ventura Water staff members work around the clock keeping Venutra's water and wastewater systems operating. I extend a sincere appreciation to those who sacrifice time with their families over the holidays to serve our community.

Wishing Ventura a wonderful holiday season and happy new year!

Sincerely,
Susan Rungren
Ventura Water
General Manager
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