TO ALL NURSES EVERYWHERE
THANK YOU FOR YOUR DEDICATION AND COMMITMENT
~MAY 6 is National Nurses Day ~
On this day, we raise awareness of all nurse contributions and commitments and acknowledge the vital role nurses play in society. National Nurses Day kicks off National Nurses Week, which ends Thursday, May 12.
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MAY IS OLDER AMERICANS MONTH
The Administration for Community Living (ACL) 2022 theme is how older adults can plan to stay in their homes and live independently in their communities for as long as possible.
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MAY IS MENTAL HEALTH MONTH
This year, the theme of Mental Health America’s 2022 Mental Health Month Toolkit is "Back to Basics."
After the last two years of pandemic living, many people are realizing that stress, isolation, and uncertainty have taken a toll on their well-being. The goal is to provide foundational knowledge about mental health & mental health conditions and information about what people can do if their mental health is a cause for concern. Download 2022 toolkit.
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Urgent Volunteer Need!
The Marshall Fire Donation Center closed on April 30th. During the first week of May, strong volunteers are needed to help with packing, moving and out-loading all remaining donations, as well as shelving and other supplies.
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CHC VIRTUAL CLASSROOM
The online Virtual Classroom at www.homehealthcerts.com is fully operational. Tech support availability continues to provide help immediately during office hours with slight delays after hours.
www.homehealthcerts.com
NEW
Basic 8-hour Administrator / Manager Training
This virtual classroom course features an overview of the Chapter 26 Licensure standards that went into effect on 2/14/2022.
Offering guidance in all parts of Licensure regulation by providing:
- Instructor access via virtual meeting and email.
- Insights into common deficiencies and best practices for successful survey.
- Resources that contain audit tools and tips.
- Bonus Supplemental Guides with sample policies, forms, and resources for further reading.
- And more!
There are multiple learning objectives outlined on the course description and past attendees say completing it gave them answers to common questions such as:
"How can I be better prepared for state in understanding why they require the information that they do?"
"How can I get the confidence and resources to teach what we learn with CHC to new and old employees?"
"How can I get more familiar with regulations to get a stronger sense of how to put together a list of in-service topics and maintain a good QM program?"
Client Care Advocate and Grievance Mechanism
This virtual classroom course features a guide to creating and implementing a Grievance Plan that includes a Client Care Advocate position as written in Chapter 2, Part 7.
Coming Soon
Class A Skilled Home Health Updated Licensure Policies and Procedures
Class A Skilled Home Health Provision of Skilled Care Course
Train-the-Trainer Course Materials for Homemaker and Personal Care Worker Training
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WHAT IS THE GOVERNING BODY RESPONSIBILITY ABOUT POLICIES AND PROCEDURES?
A common cause of deficient practice by the governing body is failure to assume responsibility for the agency's policies and procedures which describe and direct its functions.
The governing body must review all of the agency's written policies at least annually and make revisions as necessary to keep the policies current and specific to the agency.
Policies and Procedures for Class B Non-medical are available below for Agencies that have existing programs for HCBS/EBD and IHSS as well as for Agencies that do NOT have existing programs for HCBS/EBD and IHSS.
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Non-medical HCA
Policy and Procedure Manuals
Now Available
with 2022 Updates
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4 Ideas to Increase Patient Engagement Today
By Christie McWilliams, RN, Implementation Consultant, CitusHealth
When it comes to the importance of patient engagement in the home, there’s no better perspective than that of a nurse.
Whether good or bad, CAHPS scores can be a valuable tool to help organizations understand how patients feel about the service they receive. Here, then, are four ways to increase patient engagement and, ultimately, CAHPS scores.
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Give patients control. Nurses typically encounter patients at a point in their lives where they’re in a challenging situation that they can’t control. By engaging them to participate in their care – deciding how to communicate with their nurse, when they can visit, etc. – they get some of that control back and feel like they are being heard.
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Respond quickly. With the right communication tool, patients no longer need to wait on hold while a nurse is tracked down to answer their questions. If they message their nurse during agreed upon hours, they have a way of getting an instant response to their concerns. Whether their nurse responds with a message, phone call, or video chat, timely help for patients and their families increase engagement and satisfaction.
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Be present. Today, we chart electronically, which means nurses in the home are often looking at a tablet, typing what the patient is saying. It’s important to not lose sight of the fact that you’re in the patient’s home. Don’t let technology become a barrier to personal connection. For older generations, making eye contact is a sign of respect and that you’re listening to what they have to say. Don’t keep your head buried in technology, but also communicate how and why the tablet is being used – that it gathers details for the care team to make the best possible decisions and that they can speak up if it makes them uncomfortable. When nurses are in the home, they are guests. Patients want to feel treated with respect, especially in their own space.
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Keep patients informed. Simply put, informed patients make better decisions. They better understand the whys and will be more compliant with their treatment. Instead of giving patients medication and telling them to take it three times a day, sit down and explain it in detail. Talk about the name of it, what it’s for, why it’s important to take the correct dose, and what can happen if they don’t. Of course, they can choose whether to take the medication. It’s up to us to make sure they can make an informed decision.
CitusHealth, a wholly owned subsidiary of ResMed, is a digital health transformation leader that enables real-time, secure collaboration between patients, care teams, care partners, and family members to optimize the patient experience and positively impact the financial outcome of the care provider. Founded by a post-acute care nurse with domain expertise and an internationally recognized digital health expert, CitusHealth delivers the only comprehensive on-demand digital and mobile platform that sets a new standard of patient, caregiver, family, and partner engagement. For more information, visit citushealth.com.
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QMAP Training Opportunity
Note the 'Authorized Settings' below exclude home care and home health.
The statutory authority for the promulgation of QMAP rules is set forth in sections 25-1.5-103 and 25-1.5-301 through 25-1.5-303, C.R.S.
In an effort to help residential care facilities with staffing shortages, the Colorado Department of Public Health and Environment’s Residential Care Strike Team is partnering with a qualified trainer to provide the Qualified Medication Administration Personnel (QMAP) training course to eligible staff working in facilities. There is no cost to the facility or the student, and the course is hosted virtually and accessible to students statewide.
Qualified Medication Administration Personnel classes teach unlicensed staff members to safely administer medications in certain settings where authorized by law.
Eligible staff must be aged 18 years or older and can include, but are not limited to:
Personal caregivers.
Activities staff.
Dietary and housekeeping staff.
Administrative staff.
The course consists of:
Mandatory pre-course work: three - four hours (self-paced).
Qualified Medication Administration Personnel Course: Six - Eight hours (self-paced)
Written and practical test: Four hours (virtual and instructor-led)
Qualified Medication Administration Personnel can:
- Administer medications according to written physician's orders.
- Maintain proper documentation of the administration of both prescription and non-prescription drugs.
- Use proper techniques when administering medications by various routes.
- Safely and accurately fill and administer medications to and from medication reminder boxes with oversight from a licensed person or qualified manager.
- Administer medications only in authorized settings:
- Assisted living residences.
- Group homes.
- Intermediate care facilities.
- Adult foster care facilities.
- Alternative care facilities.
- Residential child care facilities.
- Secure residential treatment centers.
- State certified adult day programs.
- Program approved service agencies (PASA) serving people with intellectual and developmental disabilities.
Qualified Medication Administration Personnel are not:
- Certified or licensed. Qualified Medication Administration Personnel is a qualification, not a license or certification.
- Trained or authorized to make any type of judgment, assessment, or evaluation of a client.
To register, students must fill out the Qualified Medication Administration Personnel Training Sign-Up Form. Enrollment will be approved on a first come, first served basis and is limited to five students per facility at this time.
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connie@chctrain.com ~ (303) 548-4310
www.homehealthcerts.com ~ www.getcompliant.us
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