To Our Valued Massachusetts Agents,

In observance of the Thanksgiving holiday, MAPFRE Insurance offices will be closed on Thursday, November 23 and Friday, November 24, 2023.

During this period, our systems will be available for you and your staff, and our Enterprise Contact Center, which supports billing and customer services, will be open from 8 a.m. to 6 p.m. EST on Friday, November 24. Additionally, our First Notice of Loss (FNOL) will continue to be available 24/7, with our FNOL vendors available to take accident reports.

Please contact your Business Development Representative if you have any specific questions.

Wishing you and your family a Happy Thanksgiving.

Sincerely,

Gary M. Sjolin

Vice President

Business Development - Massachusetts