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Everyone needs help at some point in their lives. But sometimes it can be difficult to know where to turn, especially in a stressful situation. Fortunately, there are several helplines available every day, each accessible with easily remembered digits: 211, 311, 911, and 988.
The need for those helplines is clear:
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United Way 211 annually connects more than 150,000 community members with vital resources to help them secure such things as food, housing, and utility assistance;
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the City of Cleveland’s 311 line answers approximately 200,000 calls each year about non-emergency city services;
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911 is available for immediate emergencies; and,
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988 provides emotional support for people in suicidal crisis, emotional distress, or substance use or mental health crisis.
Led by moderator Matthew Richmond of Ideastream Public Media, our panel of experts will offer insight into what to expect when you call one of the helplines, the important services available to community members, and discuss some misconceptions about why people utilize the various helplines.
Panelists include:
- Michelle Snowden, Associate Director of United Way 211
- Rick Oliver, Director of Crisis Services at FrontLine Service
- Elizabeth Crowe, Director of the Office of Urban Analytics and Innovation at the City of Cleveland
- Brandy Carney, Director of Public Safety & Justice, Cuyahoga County
Join the live conversation on July 18 at noon via Zoom. While the event is free, registration is required.
United Way 211 is a service of United Way of Greater Cleveland, providing connections to community resources for residents in Cuyahoga, Geauga, and Ross counties. The 211 program is a nationally recognized leader because of its robust program model and database, which includes 2,500 agencies covering nearly 16,000 services. Compassionate social service professionals have extensive Community Resource Navigation training, which allows them to break down complex situations and help community members find the resources they need 24 hours a day, seven days a week, 365 days a year. Learn more at 211oh.org or call 2-1-1 for help.
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