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"It was stressful," Pete said, "because other people depended on me to keep a roof over our heads." Pete had seen public-service messages that emergency rental and utility assistance was available and that the local United Way could help people with applications. He called 211 and connected with a care coordinator.
Over a period of several months, the care coordinator served as a liaison between Pete's landlord and the agency processing the relief application and worked to ensure all necessary paperwork was completed. "He kept me updated on what was going on," Pete said. "He made the process a lot easier."
In summer 2022, Pete received word that his past-due bills had been paid. He summed up how he felt in one word: "Relief." Now that his health has improved, Pete is working again, but in a different field. As he looks to brighter days ahead, Pete has some words for the care coordination team: "Keep up the good work. And thank you."
We celebrate our staff on National 211 Day!
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