Leaders become very familiar with leading through crises. We know how to deploy crisis response teams, expand communications, focus on triage, and prepare for the post-crisis recovery.
This moment calls for something different: leading through chaos. The speed and recklessness of the recent executive orders impacting higher ed, as well as their resulting cruelty, coupled with the wild way they are rescinded, found to be illegal or even unconstitutional by courts, and backed by conflicting interpretations from different government offices, is making for a truly chaotic climate on campus.
Chaos means confusion, unpredictability, and formlessness. Leading well in its midst is incredibly difficult. A few practical things can help. As you would in a crisis, establish clear lines of campus communication. Let your constituents know when they can expect to hear from you. Establish a “hotline” to triage and direct urgent calls or emails. Be disciplined about sharing only the most reliable information. Reinforce your institution’s values in word and deed at every point possible. And gather a diverse group of advisors to assist you in effective, rapid decision making.
But chaos calls for even more. In moments of confusion, leaders must be pillars of stability and clarity. Here is what I have been recommending to presidents, provosts, and trustees over the past few weeks.
First, identify the areas of focus that are immediately relevant to your campus. These probably include some or all of the following: gender, diversity/inclusion, immigration, research funding. For each area, make a list of everything relevant that is not changing. What remains stable in the midst of chaotic orders? For example, on your campus it might be that you will carry on with enrollment of non-binary students or reinforce that your religious mission continues to call you to welcome the stranger. Whatever is and feels stable right now is helpful to list.
Your next list should be for those things that are definitely changing. This list is probably smaller than you think. Read the orders carefully. Seek high quality legal advice. Work with your state and national organizations. See what applies to your campus, and don’t be swept up into larger forces of “what ifs.” For example, the order banning “illegal” DEI activities might have little immediate bearing on your campus since your programs do not break the law. Supporting veterans, assisting first generation students, providing gender neutral bathrooms, helping students plan a celebration of Black history—none of those are now illegal or discriminatory as I write this. What has changed is the climate surrounding such efforts, the ways the federal government will collect data, and added scrutiny of anything that could be considered exclusionary or “reverse” discrimination on the basis of race or gender. Another example is that while Title IX continues to be in force, what has changed is that the federal government has returned to an earlier set of guidance on how it is to be interpreted. Be accurate as you make your list and as you develop internal changes in response to what is happening externally.
A third list—of things that might change—is also useful. If nothing else, it is a place to list your greatest worries and hopes. You can assign members of your team to monitor and prepare to advise you should some of these things occur. But take a beat before you assume that every executive order is an immediate and definite change. We are starting to see a pattern of orders either rescinded or under review. The courts are regularly issuing limits and stays on these orders. Obviously, you’ll need to follow the advice from your own legal counsel.
Review and revise your lists weekly—maybe even daily. The lists give you a useful framework for effectively communicating to your students and other constituents: this is what has changed, this is how it affects our campus, this is what we are doing to accommodate this change, and this is what will never change for us.
Finally, and perhaps most important of all, communicate compassionately to your community. They need to hear that you love each student, that you care for each member of the faculty and staff. They need to know that you will follow the law and that you will continue to pursue the unique mission of your institution as fully and fearlessly as possible.
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