February 2021 Newsletter                  
It is an incredible honor and privilege to lead Courtemanche & Associates, now a SAYAS Alliance company, into the next decade and beyond.  Our founder, Judy Courtemanche, took her passion for patient safety and created an admired company serving over 600 institutions across 45 states.  Going forward, we will stay relentlessly focused on your success, we will continue to provide with integrity and transparency the excellent support you have experienced over the years, and we will jointly explore new opportunities to further expand our services to the industry.  Thank you sincerely for your continued partnership and we are looking forward to doing even more together!
Continuing our mission to provide you with useful, accurate and timely information to support your accreditation and regulatory needs, this month's newsletter provides very timely information on designing and implementing a Quality Assurance-Performance Improvement program along with our must-read article on the new Life Safety Code for Business Occupancy locations.

Have We Crossed Over the Quality Chasm or Are We Hanging Mid-Air?
In November 1999, the Institute of Medicine (IOM) published their landmark report on the medical error crisis in U.S. healthcare called To Err Is Human: Building a Safer Health System. This was followed in March 2001 with an IOM report on health care quality called Crossing the Quality Chasm: A New Health System for the 21st Century.Read More  
About the Author -
Christopher Pratt is a Senior Consultant with more than 32 years in clinical and leadership experience working in varying healthcare positions. He retired in 2016 with over 29 years of distinguished service as a U.S. Navy Nurse Corps Officer. Clinically, he is a licensed Registered Nurse with extensive experience in critical care, medical-surgical services, ambulatory care, staff development, nursing administration and quality. Read more about Chris and our team 
The Joint Commission Releases New Life Safety Code Business Occupancy Requirements

The Joint Commission has released new expectations related to the Life Safety Code for Business Occupancy. These new requirements take effect July 1, 2021, for organizations accredited through their Hospital, Critical Access Hospital and Behavioral Health and Human Services programs. These standards address fire safety and means of egress during fire emergencies. This marks the first time that Life Safety Requirements will be applicable to Business Occupancies during the accreditation process.Read more.  
About the Author -

Kimothy Sparks is an Associate Consultant with over 25 years of experience in healthcare quality, risk, and patient safety. He is responsible for assessing healthcare organizations' readiness for licensing, accreditation, and regulatory compliance, and has assisted multiple organizations in achieving Joint Commission Accreditation. He received an Associate Degree in Nursing, Bachelor of Science in Criminal Justice from Eastern Kentucky University, and a Juris Doctorate from The Appalachian School of Law. Read more about Kimothy and our team 
Sandeep Goel Leads Courtemanche & Associates into the Next Decade!   

After dedicating nearly three decades to patient safety and quality in healthcare, Judy Courtemanche, founder of Courtemanche & Associates Healthcare Regulatory Consulting firm. is retiring and the company will have a new owner, President & CEO at the helm!
We are excited to introduce Sandeep Goel as the new President and owner of Courtemanche & Associates, a SAYAS Alliance, Inc. company, based in Conroe, Texas. With more than 25 years of business leadership and quality management experience across multiple industries, Sandeep has been a strong advocate for advancing environmental, health and safety performance by embedding these into an organization's foundation and culture.
Over his career, Sandeep has led quality improvement programs focused on policies, standards, and processes. He has worked closely with many organizations to launch new products and services ensuring regulatory compliance. He has formed partnerships to increase industry awareness by sharing best practices through speaking events, webinars, and newsletter publications. Most recently, he was an active board member for a nationally recognized association that develops accreditation and certification guidelines.
Sandeep has dual undergraduate degrees in Biology and Engineering along with a minor in Psychology. He also has an MBA from Carnegie Mellon University with a concentration in Strategy, Finance, Marketing and Organizational Behavior.
Judy wishes to thank all our healthcare colleagues for their support and ongoing business over her 27 years. In her words, "I have been honored to work with so many excellent healthcare professionals and such amazing organizations. It has been a pleasure working with you, learning from you, and I send my best wishes to you for your continued success in the future. I know you will extend the same warm welcome to Sandeep that you have extended to me."
Courtemanche & Associates will continue to honor all Client Contracts and serve you with the same expert Consultant Team. Should questions arise, please contact us at 704-573-4535. 
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The Joint Commission® is a registered trademark of Joint Commission on Accreditation of Healthcare Organizations. Courtemanche & Associates has no affiliation with this entity.
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