Question: We are fairly new users to DocStore and wonder how best to provide electronic documents to our auditors? We would prefer to not provide them with a full download of all of our PDFs and only provide them with the transactions they request. I’m curious what others do to provide the backup to auditors without giving them more than they need.
Answer: If you have GridView and are using it to cherry-pick the transactions requested by your auditors, include the {Doc Link} field on the View and enable “Export Documents” in the View | Customize | Views setting.
As with the Financial Reporter, ExcelDirect of the View results in a spreadsheet with links into a Folder created below the Folder containing the spreadsheet containing all the scanned documents.
Be patient after clicking the ExcelDirect button. It takes a while to find and copy every PDF out of the DocStorage Folder.
Adagio Invoices
Question: Is there a way to generate A/R invoices right in Adagio? Currently we generate detailed invoices in Excel and then enter basic information into the invoice module to generate an A/R balance.
Answer: Are you looking to produce invoice documents that can be sent to Customers? Would it be a form with addresses, product/services, prices, taxes etc?
If so, there are two modules that are commonly used for that purpose: Adagio Invoices or Adagio Order Entry. Both produce invoice forms to be sent to Customers, either by email or on paper.
The Adagio Invoices module is perfectly suited for billing for services. It can handle a variety of businesses, has a form designer so that you can design the layout of your invoice, has a recurring invoice feature and links directly to Adagio Receivables. An Invoice can have as many detail lines as you require and each detail line can have a description up to 750 characters in length. If you need to track stock quantities, you can optionally link the Invoices module to the Inventory module.
Regardless, it is a good idea to show your Adagio dealer the spreadsheet you are using and ask him/her if it can be reproduced in Adagio Invoices. The look of your invoices can definitely be replicated but if Excel is doing some special calculations then this will require some hands on Adagio expertise to sort them out.
Files for Caseware
Question: My accountants use Caseware to read my Adagio files. Which file(s) do I need to send them?
Answer: Backup your Ledger database and send that to them. You can just use Adagio’s menu: File | Backup | Ledger. Or, if you run a data integrity check you can send them the resulting file called BKGLxxx_Clean.zip.
Violation Error
Question: I recently spun up a new Server 2019 box to support Adagio Ledger and Payables. All the data was previously migrated from the older 2012 server to the new one. Shares and AD permissions on the new 2019 server are identical to the previous server.
When launching either Ledger or Payables from the server I get the below error messages: ”Access violation at address 00681487 in module ‘Ledger.exe’. Read of address 000000000.”
When opening up Payables, I get the same error as above but then get this below: “Critical Error: [1305] unknown OS error accessing EZTASKS file.”
Answer: The 1305 error means that the EZTASKS.LD4 file in the \softrak\system directory is locked for access. It could be in use and locked on the server, or the user does not have permissions due to rights or anti-virus software.
In general, there is something in the network environment or setup that is preventing proper access to Adagio. If you continue to have difficulties with getting past these errors, you should probably be reaching out to your Adagio consultant.
