Have you registered your RENTCafé account?

Dear HCV Participant ,

This is a reminder that CHA is now using RENTCafé, a secure online account management tool, for all HCV Re-Examinations and Interim Re-Examination requests.

Separate from the resources already available in the current HCV Participant Portal, the new RENTCafé tool allows you to report changes, complete forms, scan or upload documents and submit requests from a computer, phone, or tablet at any time ... no need to complete a paper form, come to the office or send an email!

If you haven't already, please take a moment to register and claim your RENTCafé account!

1. Visit res-par.thecha.org

2. Click Resident Login (upper right corner)

3. Click the red text "Click here to register" (lower left corner)

4. Type in your unique registration code exactly as it's written (include any hyphens and capitalization): 4935-TVoucher #

5. Type in your personal details ... these must match what is on file with CHA!

6. Type in your account information ... keep this information safe, so you can log in again.

7. Accept the Terms and Conditions, then click the green Register button.

Note: DO NOT use an email address that isn't your own! If you need to change the email address on file, please call the CHA Customer Call Center at 312-935-2600 and update your information BEFORE setting up your RENTCafé account. If you don't have a personal email address, you can create one for free with Google, Yahoo! or Outlook.

Watch the Registration How-To Video

Once you log in to RENTCafé, take a moment to look around. From your dashboard, you can:

View your family information
View limited inspection information
Complete your Re-Examination (application) when it's time
Request an Interim due to changes in your household (e.g., loss of income, additional expenses, addition/removal of a household member)

Download the Re-Exam Instructions

Download the Interim Instructions

Stay tuned for updates as we continue to add new features to this online account management tool!

If you have any questions, please contact the CHA Customer Call Center at 312-935-2600 or hcv@thecha.org.

Sincerely,

HCV Program Staff