Some months ago readers of Hayes Town News told me of their concerns about the very long queues at the Post Office in W H Smith's. I wrote to the Post Office but this produced no response and so I sought the help of John McDonnell MP. His office has now received a reply which says
"As you know the Post Office is operated by W H Smith from within their store. W H Smith have advised that they have been experiencing staff recruitment issues at the branch. This has also coincided with an increase in the number of customer visits to the branch resulting in longer queueing times. The Area Manager is currently reviewing the staff schedules to better manage the peak times for customer visits, and W H Smith colleagues from other stores have provided cover at the branch counter when there is capacity to share staff.
I am sorry that the service isn’t of the high standard we would expect at the Hayes branch and we sincerely apologise to constituents who have experienced poor service. W H Smith are working to improve staffing levels and will continue to closely monitor the situation at the branch supported by the Area Manager for Hayes Post Office."
Please let me know whether you think there has been any improvement.