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The Pima County Health Department (PCHD) is committed to providing equitable care and services to all residents, regardless of language spoken. This year, a Quality Improvement (QI) project, led by the Health Equity Program within the Office of Policy, Resilience, and Equity (PRE), is enhancing the department's Language Line translation service. Initiated in February 2024, the project used staff surveys, pilot programs, and collaboration with PCHD senior leadership to identify key areas for improvement.
PCHD is taking action by:
- Developing a comprehensive Language Line training for onboarding new staff
- Distributing resources to all staff
- Reviewing the Language Line contract to address limitations and explore options for video interpretation and written document translation
These proactive steps aim to enhance the quality of translation services for both staff and the community. Improved language access will ultimately lead to better health outcomes for all Pima County residents.
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