"You only fail when you stop trying." — Shared by Mike Ashley, Kidney Transplant, Iowa
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DeeDee Velasquez-Peralta
is the Patient Services Manager and has been with the Network since October 2010. DeeDee has a Masters Degree in Social Work and has more than 20 years of experience in healthcare settings, including dialysis, acute care, rehabilitation and disability advocacy. DeeDee leads the Patient Services Department providing assistance with patient grievances and facility concerns.
She collaborates on and supports the Network's Quality Improvement Activities, providing resources to support patient engagement and educational resources, like the Heartland Headlines patient newsletter and My Life, My Choices: Knowledge is Power -- My Kidney Kit and My Kidney Calendar for patients. Recently she has taken on additional community outreach responsibilities and leads of the Patient Advisory Council and Network Patient Representative Program and facilitating patient engagement at both the Network and the facility level.
If you ever have a question about the Network,
please
reach out to us at
816-880-9990
.
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Heartland Kidney Network is looking for a Healthcare Administration-Quality and Innovation Intern for the Kansas City office.
This would be ideal for students in healthcare management, public administration, business administration, etc.
For more information, call the Network office at
816-880-9990
or
visit our career site
for the job description.
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Medical Review Board Seeks Nomination for Nephrologist in Iowa
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I
nterested? Know someone perfect for the board? Let us know!
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Providers.Exchange
Facility Specific Reports Now Available
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Facility specific reports are now available at Providers.Exchange. As of Aug. 29 all facilities can see the latest monthly Long Term Catheter (LTC) Facility Summary Report.
Those facilities participating in the Depression QIA will see the Depression Feedback Report for August ONLY if they did not meet goal for the month OR reported no data for the month.
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Take 5 to Tune In: Improving Patient Experience and Satisfaction
Are you looking for a fun and simple way to improve the patient experience? Would you like a strategy to improve patient satisfaction with staff interactions? Do you want your patients to report that your team spends enough time with them, listens carefully to them and cares about them? Do you want an intervention that also improves staff morale, where staff has fun and that improves teamwork?
Then “Take 5 to Tune In” is the strategy for you!
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Improving Outcomes through
Patient Engagement
When patients are active in their own health care they have better outcomes. This year, the quality improvement activities have included a patient partnership component and the selection of Centers for Medicare and Medicaid Services (CMS) driven patient engagement objectives to incorporate into facility improvement activities. In order to support this work, the Network has been presenting on and developing resources with the CMS objectives in mind.
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Speak Up and Speak Out: Patient Engagement in Infection Prevention
Infections are the second leading cause of death in hemodialysis patients. It’s important for healthcare workers to understand and follow infection control practices, but what about the person at the center of it all?
Have you educated your patients on proper infection control practices, so they know when to
SPEAK UP
? Does the culture of your facility encourage patients to
SPEAK OUT
on their own behalf?
This video
from the Agency for Healthcare Research and Quality will guide you and your team in creating a Speak Up and Speak Out culture in your facility.
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Network Patient Representative Program (NPR) Connection Calls
This month’s NPR Connection Calls will be Sept. 13 and 14 at 1pm CT. The goal of these calls is to provide an opportunity for NPRs to connect with the Network and each other, share ideas, and learn what they can do at their clinic to support other patients.
In addition to sharing information on the Network QIAs, our focus in September will be the on “Patient Rights and Responsibilities” to share ideas to plan an activity in connection with the October topic of the month. Please encourage your NPR to attend one of the calls and staff is always welcome to join, too.
Register online
here
and/or dial in by phone: 1-888-537-7715 Access Code: 885 90 323#. Click
here
for the 2018 Schedule of NPR Calls with topics and the agenda
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My Kidney Calendar | September
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Each month the Network shares ideas based upon the "topic of the month" in conjunction with the 2018 My Kidney Calendar.
September's monthly topic of the My Kidney Calendar was "My Plan: Be Prepared". Highlighted resources and interventions included information on emergency preparedness resources and activities to engage your patients.
If you didn't get a chance to review them or want to see the other topics addressed so far this year, please check out the "
Topic of the Month
" list. You can also check out the
Patient Engagement Showcase
to se the creative ideas shared by dialysis facility staff found in the "My Treatment" section. You can also check out our
Facebook page
for helpful tips throughout the month.
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My Kidney Calendar | October
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The Network recognizes that facilities are always working hard to develop and implement creative and engaging activities for their patients, through bulletin boards, games and lobby days to name a few.
Please share the great work you are doing through the reporting link offered with the topic sheet.
We encourage you to review the monthly
"Topic of the Month"
sheet with your Network Patient Representative and brainstorm ideas on how to best address the topic in your facility.
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Patient Subject Matter Experts,
Providing the Patient Voice
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The Networks Quality Improvement Activities (QIA’s) require a patient perspective aspect. The patients that support the work of the Network are patient subject matter experts (PSMEs) and they provide valuable feedback for our projects.
One such PSME, is Mike Bronson.
Mike received a living donor transplant in October of 2009 but prior to transplant was on home dialysis. His journey with home dialysis began in July 2009 where he did CCPD (continuous cycler peritoneal dialysis) but later changed to CAPD (continuous ambulatory PD).
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Because of his perspective on home peritoneal dialysis, the Network asked him to evaluate a home resource in development. The purpose of the
My Life, My Choice: Is Home Dialysis Right for Me? poster
is to assist potential home dialysis patients to determine if home dialysis is right for them.
Mike shared his perspective with us regarding the layout, font selection and readability of the poster. He also shared that being very simple is good for patients that might be uremic or overwhelmed with information. He liked the QR code and liked that it tells them to go to
www.mykidneykit.org
for more information.
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Depression is Complicated,
Really Complicated!
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The Role of Data in the Opioid Crisis
Date:
Oct. 11
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Time:
10 a.m. - 12 p.m. CST
Event Objectives:
- Explore existing data resources to help understand opioid prescription practices and drive improvements.
- Identify best-practice methods for utilizing data to decrease inappropriate opioid prescriptions.
- Collaborate and network with clinicians and leaders across the care continuum to reduce opioid misuse.
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From Patients, For Patients
Please share with patients!
Topic:
Depression & Dialysis: Removing the Stigma and Strengthening our Mental Health Tools and Resources to Help us Cope
Date:
Oct. 4
Time:
12-1 pm CST
Please note:
This webinar has been developed by patients and is intended for a patient audience. No CEs will be provided. However, the Forum will be hosting a second webinar in early 2019 for care providers and facilities with a similar theme at which time CEs will be available for nurses, social workers and PCTs.
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ESRD QIP Payment Year 2019 Preview Period Extension
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CMS has extended the ESRD Quality Incentive Payment (QIP) Payment Year (PY) 2019 Preview Period for two weeks from the original end date of Sept. 5, 2018 to the new end date of:
Sept. 19, 2018 at 11:59 PM PT.
For further assistance regarding the information contained in this message, please contact the ESRD QIP Support Team using the
ESRD QIP Q&A Tool
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New National Patient and Family Engagement LAN Resource Webpage Now Available
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The NPFE-LAN Subject Matter Experts have done a wonderful job working together to create resources that will improve the lives of patients and families living with kidney disease.
The resources for each Affinity Group are in final review and once complete will be posted on
this page
under the corresponding Affinity Group.
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NHSN is the nation’s most widely used healthcare-associated infection tracking system. NHSN provides facilities, states, regions, and the nation with data needed to identify problem areas, measure progress of prevention efforts, and ultimately eliminate healthcare-associated infections.
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End Stage Renal Disease National Coordinating Center Quality Improvement Activity Learning and Action Networks (ESRD NCC QIA LAN)
The ESRD NCC hosts a series of calls based on topics of the CMS Quality Improvement Activities (QIAs). These include: Blood Stream Infection (BSI), Home Modality, Transplant, and Depression. ALL ESRD facilities will receive invitations to these meetings because improving the lives of dialysis patients in these areas is a global goal. The expectation is that project facilities join these calls but the calls are optional for non-participating facilities. Please also share these calls with your patients.
If you have questions, please call the Network office at
816-880-9990
.
Upcoming Calls
(Links will be emailed to facilities when available)
- Sept. 20 | Population Health-Depression QIA LAN Call | 2-3 p.m. CT | Register
- Oct. 2 | Blood Stream Infection QIA LAN Call | 2-3 p.m. CT
- Oct. 9 | Increase Home Modality QIA LAN Call | 2-3 p.m. CT
- Oct. 16 | Increase Transplant Waitlist QIA LAN Call | 2-3 p.m. CT | Register
Materials from Previous Calls
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This resource was developed while under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. Contract #HHSM-500-2016-00012C. The contents presented do not necessarily reflect CMS policy. 18.Q-ESRD12.05.046
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