***For RWJBH and Rutgers Providers Live on Epic***

January 17, 2024

Provider Top Stories

Attn: Physician Leaders and Practice Managers! Share these key items in your meetings:

Ambulatory and Inpatient Providers:

• For Help Desk support, leverage "Get Help" in Epic to save time!

Inpatient Providers:

• Discharge as Deceased Refresher.
• Resolved - Obtaining Blood Consent via iPad now works!

Ambulatory Providers:

• Close Erroneous Encounters Quickly with Visit Information!

Coming Soon: Exciting Epic Enhancements

Preview Next Week's Epic Enhancements!

• The following Epic Enhancements will be in Production on Tuesday, January 23!
• Click here to review details about these Epic Enhancements, including screenshots.

• Click here to learn more about the Epic Enhancement Process and how to submit an Epic Enhancement request!

• Thank you to the Epic Together Project Team for these amazing enhancements!

Important Epic Updates

Make it easy on yourself and the Help Desk! Use "Get Help" in Epic!

When you open a Get Help Ticket directly in Epic, your name, contact information, Epic workflow context, and patient/MRN information are all automatically recorded for optimal problem resolution.

• Opening Help Desk incidents using Get Help directly in Epic offers three distinct benefits:

1. The automatic recording of your information will save you time!
2. Fewer calls to the Help Desk will free them up to work on other incidents (And prevents you from waiting on hold to open a ticket via the same phone call!).
3. Key information about your issue will ensure prompt resolution of your incident!

Here's how it works:

• Click Help > Get Help in Epic!
• Once the Report EHR Issue page launches, you have three options:

1. Click Report Issue to open a Help Desk Incident, addressing an issue within Epic.
2. Click Submit Idea to suggest an Epic Enhancement, an opportunity to improve Epic functionality.
3. Click View My Tickets to check status of your currently open Help Desk items.

Click here to learn more about using Get Help in Epic!

Inpatient Providers:

Discharge as Deceased Refresher

• When a patient expires during admission, it is appropriate to "Discharge as Deceased" in the Discharge Navigator.
• From the Discharge Navigator, select Discharge as Deceased.
• Enter the Date of Death and Time of Death to accurately reflect the patient's passing.
• In the Discharge Summary, select Create Note.

• This will generate the correct note template with preliminary cause of death included.

• If the discharge summary was already signed but was not properly created with the death summary template, you can select the incorrect note > addend > then add the specific verbiage required by HIM compliance.
• Click here to review the Discharge Navigator Tip Sheet.

Obtaining Blood Consent via iPad - Issues now resolved!

Situation:

• Utilizing the radio buttons for blood e-Consent in Hyperspace and then sending that information to the iPad for patient signature previously resulted in an incomplete consent being sent to Epic.

Background:

• In Epic, Providers obtain consent for blood product administration electronically and have the patient sign the consent in Epic Hyperspace via mouse (or Topaz device if available) or via an iPad designated for consenting.

Assessment:

• For purposes of best practice, consent selections should not be made in Hyperspace prior to sending to the iPad as the decision from the patient should be selected at the time of actual consent (when the patient signs their signature). This allows the patient the opportunity to ask any questions and/or change their mind prior to completing the consent.

Recommendation:

• Providers can complete the first part of the blood eConsent (document signed by, date, interpretive services, etc.) in Hyperspace and then send that to the iPad. When at the bedside with the patient, after confirming the patient’s final decision, they can then select the appropriate choice prior to the patient signing. Please see image below for guidance:

Ambulatory Providers:

Close Erroneous Encounters Quickly with Visit Information!

When an encounter is documented or opened in error, there is a quick and convenient way to change it to an Erroneous Encounter.

• Go to the Visit Information in the Rooming Tab and enter error.
• Chose Error (VOID this visit).
• Helpful Hint: Add a Speed Button to add Error (VOID this visit).

• Entering Error (VOID this visit) will not require the following information for office visits:

• Note
• Diagnosis
• Level of Service
• Click Sign Visit to complete the encounter.

Click here to review the new tip sheet documenting the workflow above.adtadm

Good Humor

Epic: How to Get Help

Review the Epic How to Get Help Flyer!

• The "Epic How to Get Help" Flyer includes instructions to:
• Open a Help Desk Ticket
• Check The Status of an Open Ticket
• Reopen a closed ticket
• Enter an Epic Enhancement Request
• Click here to view the Epic: How to Get Help flyer!

Live Site Epic Provider Print Edition!

• Click here for a printable PDF of this week's Live Site Epic Provider Newsletter.

Phone a friend:

Our cell numbers are available below.

Please call with any questions or concerns.

RWJBH-Rutgers Medical Leadership Team