Hello, , your Epic Enhancements are here!

***For RWJBH and Rutgers Providers Live on Epic***

July 26, 2023

Photo Credit: Dave Blinder Nature Photography - Sunrise in Ocean City, New Jersey.

Provider Top Stories

Attn: Physician Leaders and Practice Managers! Share these key items in your meetings:

Ambulatory and Inpatient Providers:

Epic Video Visit "Sorry for the wait" message update effective 7/21.
MyChart Results Release Issue Solved.

Inpatient Providers:

Two C-Diff Best Practice Advisories reactivated in PRD.
Discharge Cath Lab Patients in real time to prevent delays with patient care.
Hospital reference labs transitioning to LabCorp.

Exciting Epic Enhancements

Exciting Epic Enhancements!

Next Tuesday, August 1, 11 Epic Enhancements will be moved into Production.
Click here to learn more about these enhancements, including screenshots.
Click here to learn more about the Epic Enhancement Process and how to submit an Epic Enhancement request!

Thank you to the Epic Together Project Team for these amazing enhancements!
We value you, Epic Together Team!

Important Epic Updates

Update to Telemedicine Video Visit Notifications - "Sorry for the wait!"

Effective 7/21, the message that used to say “Your provider is running late” has changed.
This is the message an Epic Video Visit patient receives 5-minutes after their scheduled appointment time.
Below, please view an image of the previous message patients received 5 minutes after the start of their Epic Video Visit:

The patient message now says, “Your visit will start soon. If you have not yet connected, please do so now.”

Patient Movement Reminder: Promptly Discharge Cath Lab/EP Patients at the Time they Depart

All patients being sent to another facility emergently must be discharged from the sending facility in real time so that the patient is available to have orders entered at the receiving facility.
Charting can be completed after the patient is discharged, but delays in discharge can lead to delays in prompt patient care.

Press F1 to access the Learning Home Dashboard.
The Patient Flow Guide, which contains the steps to efficiently complete patient movement in Hyperspace, is available on your Learning Home Dashboard.

Issues related to a patient not being available at the receiving facility should be called in to Informatics immediately so that immediate intervention can be coordinated
Community Medical Center: 12780
Jersey City Medical Center: 72240
Monmouth Medical Center: 36001
Monmouth Medical Center Southern Campus: 24800
RWJHB Behavioral Health Center: 24800
Hamilton: 8290
New Brunswick: 38158
Rahway: 77618
Somerset: 62374
State that there is a critical patient safety issue, you have a patient who was recently transferred from another facility, and you cannot access the patient's chart
Informatics can provide guidance to clinicians at the sending facility on how to discharge the patient correctly. If necessary, Informatics can assist with opening a high priority Service Now ticket to be assigned to an Epic analyst for additional assistance.

Alternatively, you can call the Help Desk at 855-453-1948 and open an urgent “patient safety” Help Desk ticket.
Click here to view the Epic: How to Get Help flyer!

Two C-Diff Best Practice Advisories (BPAs) Will Be Reactivated

Effective Tuesday, August 2, two C-Diff BPAs will be reactivated in Production:

Fire BPA alert when C-Diff order is placed on a patient with laxatives, tube feeds, or oral contrast in the last 48-hours.

Fire BPA alert when C-Diff order is placed on a patient with an existing order, a previous positive in the last 14-days, or a previous negative in the last 7-days.

INPATIENT ONLY: Reminder - Reference Labs Transition to LabCorp

We are switching all inpatient reference lab specimens (labs sent from the hospital to a non-RWJBH laboratory) from your current reference lab to LabCorp at all RWJBH Hospital Locations live on Epic on the following approved schedule:

Tuesday, July 25: New Brunswick and Somerset (i.e., Mayo to LabCorp)
Tuesday, August 8: Hamilton, Rahway, and Jersey City Medical Center (i.e., Quest to LabCorp)
Tuesday, August 22: Monmouth Medical Center, Monmouth Medical Center South, and Community Medical Center (i.e., Quest to LabCorp)

Please be aware that all inpatient reference lab specimens will be sent to LabCorp from your hospital lab.

Click here to review the LabCorp Orders Crosswalk.

MyChart Results Release Issue Resolution:

It was brought to the attention of the MyChart Team that some orders were being erroneously set to “Manual Release Only”.
While the affected labs and Ultrasound studies can be sensitive in nature, that setting should only be automatically chosen for teens, not for all patients.
This was an issue that Epic identified and there was a temporary fix we put into place on June 23, 2023.
Since that time, we have received the permanent fix and that has now been updated and added to our system.
We will be updating all preference lists, both system and personal, and releasing the studies that were inadvertently marked for “Manual Release Only” that should have been “Immediate Release.”
For awareness, patients may question why they received results for studies done in the past.
Any study that was purposely marked for manual release will remain unreleased at this time.

Refresh on Recent Epic Provider News Stories!

We have highlighted some important communications in recent weeks. If you missed something, click the links below to catch up on some important Epic Updates you don't want to miss!