Attn: Physician Leaders and Practice Managers! Share these key items in your meetings:

Ambulatory and Inpatient Providers:

Reminder: Telemedicine visits require eCheck-In to collect consents!
Exciting: New After Visit Summary Patient Instruction SmartText streamlines scheduling imaging orders -- WOW!
Planned Interface Downtime/Epic Pause: Sunday August 13 at 2:00 AM
Reminder: Click here for "Epic Provider Training Journey flyer!
Looking Ahead: Epic Upgrade is coming September 13!

Exciting Epic Enhancements

Exciting Epic Enhancements!

Next Tuesday, August 15, four Epic Enhancements will be moved into Production.
Click here to learn more about these enhancements, including screenshots.
Click here to learn more about the Epic Enhancement Process and how to submit an Epic Enhancement request!

Thank you to the Epic Together Project Team for these amazing enhancements!
We value you, Epic Together Team!

Important Epic Updates

Planned Interface Downtime/Epic "Pause," Sunday, August 13, 2:00 AM

The Rhapsody and Openlink Interface Engines and the EMPI SmartIX will encounter a planned downtime on Sunday, August 13 starting at 2:00 AM.
Rhapsody planned downtime is estimated from 2:00 - 4:00 AM.
Openlink and EMPI SmartIX planned downtime is estimated from 2:00 AM - 3:00 AM.
Epic, CVIT, Lab, Rad and other clinical systems will be up and running.
However, no registration messages/orders/results or charge information will pass to/from all ancillary systems during this downtime.
Please Note: Brand new registration information on patients who arrive during the downtime will not have a Medical Record #, therefore downstream systems will not receive these patients during the downtime period.
MR#s will automatically process and reconcile when downtime concludes, therefore no actions are required by system users.
Order/Result messages will be placed in a hold status.
Once the interface engines are back up, the held messages will be released and then pass to bring all systems current.
Please follow all documented downtime procedures (including STAT order downtime procedures) during the planned downtime.

IMPORTANT NOTE: Epic Systems will encounter a corresponding 2-3 minute "Pause" during this same time (Sunday, August 13, 2:00 AM)!

Epic users should anticipate this very short system pause - No change in user workflow is anticipated due to the short duration.

Epic's Downtime Resources are available below; however, since this pause is only 2-3 minutes in duration, you won't need these resources!

Reminder! Telemedicine Visits Require eCheck-in for Consent Collection!

Although it has always been a requirement to obtain a Consent for Telemedicine, the expiration of federal and state regulatory waivers associated with Covid-19 has reinforced the need to follow proper protocols for how patients join their visit.

Patients will receive reminders containing links to prepare for the visit:

3 days in advance
24-hours in advance
15 minutes in advance*

*** If the patient has completed their eCheck-in and signed their consent, they will not receive additional reminder emails. Fifteen minutes prior to their visit, the patient will be sent a video visit notification with a link to join the visit directly.

Automatic reminders already contain all necessary information; therefore, it is not necessary to send a direct video link to patients. Direct video links send a copy of the previous reminders that are sent, but will not bring patients directly into the video unless they have already completed eCheck-in.

New Patient Instruction SmartText Available in the AVS Streamlines Imaging Scheduling!

A new AVS patient instruction SmartText is now available in Epic, offering our patients a more convenient way to schedule outpatient imaging service(s). This new SmartText includes a QR code and contact information for RWJBH's Central Access scheduling team, as well as instructions that can be printed with the patient’s After Visit Summary (AVS).

Follow the steps below to create a speed button for patient instructions:

Within a Visit Encounter:
Navigate to the Wrap-Up activity.
Click the Wrench located to the right of the Patient Instructions section.

In the SmartText field type “RWJBH AMB SCHEDULE APPT QR CODE.”

Select the RWJBH AMB SCHEDULE APPT QR Code SmartText.
Click Accept.

Edit the Caption
Click Accept

To include and print the After Visit Summary instruction:

Navigate to the Wrap-Up Activity.
Click on the Instruction Speed Button.

Print the patient's After Visit Summary (AVS).

Reminder! Epic Provider Training Journey flyer

Click here to review the NEW "Epic Provider Training Journey flyer!

Refresh on Recent Epic Provider News Stories!

We have highlighted some important communications in recent weeks. If you missed something, click the links below to catch up on some important Epic Updates you don't want to miss!