September 2021
Friends,

Happy September! This month marks the end of the summer season and the beginning of fall. ASuperior Contact Center wishes you all a cozy and comfortable fall, ripe with new opportunities for success!

In this month's newsletter, we'll go over a few of ASuperior Contact Center's services that will help you make the most of this fall. Business Texting and Live Chat are ideal ways to stay connected and engaged with customers who prefer convenience when communicating with a business.

ASuperior Contact Center is here to support you and your team. If you have any questions about services we offer, we'd love to connect! Email or call us at 1.800.344.6470.

Best Wishes,
The ASuperior Team

Did you know that 90% of users would prefer connecting with businesses through text? Texting is a convenient way for your customers to contact your business. Zipwhip.com is an online service that text enables your landline number so you can give customers the option to text or call you. ASuperior can then manage your Zipwhip account and handle your inbound business texts!
Is your office closed on Columbus Day? For Fall Break?

We are always here to support you when the unexpected happens, but please let us know of any changes in your schedule in advance when you can. Our goal is to inform and serve you and your clients effectively and efficiently.
Visitors viewing your website probably have questions. Do you have live chat available so they can get quick answers?

Live chat offers a low effort, convenient way for your clients to contact your business immediately while continuing to view your website. Our receptionists are available 24.7.365 to offer personalized chat service and answer their questions. They can even assist with a purchase.
Industry News


Talkdesk Inc., a provider of cloud-based customer service software, has raised $230 million in a Series D funding round that values the company at $10 billion, up from a valuation of $3 billion in July 2020.
New and previous investors including Whale Rock Capital Management and Amity Ventures were part of this round. Talkdesk has raised a total of $498 million.

Turning a poor customer experience around continues to be one of the main struggles customer service professionals face daily. When the service experience goes poorly, a company can risk losing that customer forever. The key to success is having go-to strategies for remedying the situation and regaining that customer's trust and loyalty. To demonstrate how to turn unsatisfactory experiences into satisfactory ones, eight members of Young Entrepreneur Council shared their top-recommended ways to improve customer service.