When Sherwin-Williams field representatives are in a Lowe’s store and see/are notified about anything perceived to be an issue with paint equipment, please direct them to advise the Lowe’s paint associates to follow company procedure and do the following:
If the issue is pertaining to a paint tinter or color match system:
Contact Lowe’s ITSD at 1-800-964-3375. Contacting ITSD should always be the store’s first action in rectifying any paint tinter or color match system issues. ITSD will triage with the store and troubleshoot. If the troubleshooting exercises do not successfully address the issues and a service call is necessary, ITSD then generates a service request work order for the store in Service Channel for the maintenance vendor partner to inspect the equipment.