TODAY
NEW PRODUCT COMPARISON GUIDE
Please see linked the latest Product Comparison Guide. The guide incorporates the competition PPG, and Behr new products. Be on the Lookout for an upcoming Boost module in early July.
MONTHLY STORE SURVEY
PLEASE take a few moments and fill out the monthly store survey. The survey is a important activity. Please complete the survey by June 30.
CURRENT PROMOTIONS
UPCOMING! JULY 4TH PROMOTIONS
JULY 4TH PREP
COLORANT CYCLE COUNT
As part of the JULY 4TH preparation, please review your store's Colorant inventory. Conduct a Cycle Count on Colorant where necessary. Colorant is critical to the July 4th Promotion.
 
Action Needed:
What: Cycle Count where necessary
When: As needed
CABINET AND FURNITURE BAY
It's time to prune the Magnolia trees. Mike Paso's is launching a motivational contest to focus on Cabinet and Furniture launch. Included are a new POG set by MST, and new sell sheet pictured right and a Chop the Tree Contest below.
CONTEST STANDINGS
Top 3 SSRs
  • Jonathan Higgins 80% Dallas
  • Alan Thompson 72% Winston-Salem
  • Natalie Radice 53% Cleveland


Top 3 PSRs:
  • Amy Radney 34% Pittsburgh
  • Ryan Sawyers 30% Orlando
  • Richelle Guerra Houston and Brock Landry Oklahoma City 19%
Lowe's Paint Department Hotsheet

TRAINING UPDATE / RESULT


RESETS - PROJECTS - TASKS

2022 COLORWALL RESET DETAILS
PLEASE SEE ALL DETAILS FOR THE COLORWALL RESET HERE!
CHIP APP ISSUES!
PLEASE USE
"SUBMIT ORDER"
ONLY

Recently the Chip App database was switched from AWS to azure.
 
This switch has caused errors with the SUBMIT ORDER AND EMAIL COPY FUNCTION. The errors with this function are causing double errors and shipping delays.

PLEASE "USE SUBMIT ORDER" ONLY when placing color chip orders. A fix is being worked on for the near future.
EXTENSION POLE KIT REORDERING
MST REORDER
Please instruct the store to:
  • Stores go to “Cart” in their system

  • Input the part number F300300 (Extension Pole Upright Fixture)

  • Ordering info will pop up

INFORMATION - QUICK LINKS

OFFICE DEPOT DISCOUNT PROGRAM


Office Depot and Sherwin Williams have partnered together to provide exclusive benefits and savings on a wide range of products and services at Office Depot. The program has moved to a mobile app, or web based program. Please following see the attached document and instructions.
Steps to a Mobile App Purchasing Card.
  1. Sign up / Register for the perks program via the attached document.
  2. Download the Office Depot Business app from the Apple Store
  3. Log into the business app with your registered information
  4. Request on the Business Office Depot website a Store Purchasing Card (QR code)
  5. Use the QR code for all in store purchases - i.e. copies.
2022 LABEL ORDER FORMS
Please see linked new PRODUCT LABEL FORMS BELOW. USE THESE FORMS FOR ALL REPLACEMENT LABELS IN 2022.
CHIP RACK LIGHTING ISSUES
HGTV LIGHTING ISSUES
Please contact Sylvania at 800-654-0089 and reference Quick 7XL warranty for the ballasts.

VALSPAR RACK

Please order new lights or light cans via the 16FT Chip Rack order form located on Information Central.
LOWE'S PAINT EQUIPMENT ISSUES
HOW TO / DIRECTION
When Sherwin-Williams field representatives are in a Lowe’s store and see/are notified about anything perceived to be an issue with paint equipment, please direct them to advise the Lowe’s paint associates to follow company procedure and do the following:
If the issue is pertaining to a paint tinter or color match system:
Contact Lowe’s ITSD at 1-800-964-3375. Contacting ITSD should always be the store’s first action in rectifying any paint tinter or color match system issues. ITSD will triage with the store and troubleshoot. If the troubleshooting exercises do not successfully address the issues and a service call is necessary, ITSD then generates a service request work order for the store in Service Channel for the maintenance vendor partner to inspect the equipment.
If the issue is pertaining to a paint shaker:
 
Enter a service request into Service Channel for the maintenance vendor partner to inspect the equipment. Please see the example below:
PAINT DESK (SSR)CONTACT SHEETS
SSR SHEET FOR DISPLAY IN
 PAINT DEPARTMENT
GRAYSCALE/B&W SSR SHEET FOR DISPLAY IN PAINT DEPARTMENT
SUPPLY CHAIN INFORMATION
FAST TRACK EMAIL ADDRESS
GOOD FAITH RECEIVING AUDITS
ACTION NEEDED!
The Good Faith Receiving Audit is critical to our Supply Chain success at Lowe's. Currently, 30% of the audit surveys are filled out incorrectly. Many of the incorrect surveys will have a discrepancy, but no supporting key details. Type of Discrepancy, Product, and quantities.

When completing the Good Faith Receiving Audit survey please fill in all of the necessary information.


Note: Stores are notified via a Lowe's Wire task that their store has been selected for an Audit. The store is required to notify our Customer Service department. Customer Service will create a case / survey form for you to assist in the audit. If the store calls the rep first, please refer the store to call Customer Service to register the audit.
LATE OR NO SHOW FREIGHT TRUCKS
If you are experiencing late freight trucks or no show freight trucks, please take sometime to fill out the below survey on the specifics. It matters to us and we are on it with your feedback and information below. SURVEY LINK HERE!
SHAREPOINT!
Please discontinue use of the SharePoint App from the IOS store or Comp Portal. Errors are occurring with document downloads. Utilize the link to access. Save the link to your home screen or bookmarks.
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