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It’s your mayor, Danny. Even if you’re not a student, September has that back-to-school feel. All over Richmond, there’s a return to our regular routines and rhythms and maybe an urge to learn something new.
Fortunately, there are a ton of opportunities this month to get informed about local government. City Council is back in session, and across the administration and Council, we’re working hard to move forward with legislation that will improve the lives of Richmonders, like our update to the city’s zoning code.
I hope you’ll think of this issue as giving you some of the education and tools you need to be an active participant in our democratic processes. Maybe this is the back-to-school season where you’ll attend your first district meeting, or submit your first public comment. Or maybe you’ll take some time to dive into Richmond’s past and present by exploring or contributing to the Richmond Public Library, which our fantastic summer intern Haldar Kolluri has profiled in this issue. Or you might learn by cooking, connecting with some of amazing chefs our Office of Immigrant and Refugee Engagement welcomes into their “Flavors without Borders” program.
Whatever it might be, I’m encouraging each of us to tap into that fresh sense of purpose a new school year offers. There’s a reason why our schools and libraries are such critical public institutions: It’s because education is really the foundation of how we learn to build and sustain the kinds of communities we want to live in. I am honored this month and always to be doing that work with all of you.
Last, but certainly not least, I want to spend a moment on the Department of Public Utilities (DPU) billing system, which had a really rocky rollout. Some residents have seen changes in when they receive their bill, aren’t sure if their bills are accurate, or just aren’t sure what the changes mean for them. I know this has been an incredibly frustrating time, and I want to apologize. I also pledge to stick with it until the problems and challenges associated with the transition to a new billing system are fully resolved. Residents expect and deserve no less.
As one step in this direction—definitely not the only one!—I sat down with DPU Director Scott Morris last week to ask about some of the questions I’ve heard residents voice over the past few months. You can find that video on the City’s YouTube page.
I am seeing accuracy with new account numbers and people’s bills, and am confident that Scott’s team is doing everything they can to make sure residents don’t experience late fees or cutoffs with the transition from old account numbers to new account numbers.
With that said, I know many of you are still experiencing challenges related to this billing system. Please call 804-646-4646 if you have questions or need your new account number. You can also escalate concerns at dpucustserv@rva.gov. We’re also continuing to share the most updated information at go.rva.gov/dpubillupdates.
-Danny
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