FOR IMMEDIATE RELEASE

Media Contact:
Jennifer Poland
Communications & Legislative Officer
(760) 228-6267
jenniferp@hdwd.com
                                   
HI-DESERT WATER DISTRICT EMPLOYEES REPORT TO WORK BUT OFFICES ARE CLOSED TO THE PUBLIC
Yucca Valley, CA (March 17, 2020) - Effective immediately, March 17, 2020, Hi-Desert Water District (the "District") will be closing its offices to the public and conducting business remotely, until further notice. This is in response to efforts to protect the health and safety of the public and employees from further spread of the Coronavirus (COVID-19). The District will also be canceling all public events and meetings to the end of the month, and temporarily changing its operating hours to Monday through Thursday from 7:30 am to 4:00 pm. 
 
District employees are reporting to work to ensure that water and wastewater service continue, as this remains a top priority for the District, as well as to local and state officials. In an effort to ensure that homes continue to have access to water and sewer service, the District will not be shutting off any customers who are unable to make a payment; however, at this time, normal billing practices and fees will still apply.
 
Below are instructions as to how customers can communicate with the District to fulfill various service needs.
 
MAKING PAYMENTS
 
Water Bills
  • You can make payments online at www.hdwd.com or by calling (760) 365-8333;
  • Payments can be dropped off in a drive-thru drop box located in the parking lot at the District office located at 55439 29 Palms Highway, Yucca Valley, CA or they can be mailed to PO Box 80312 City of Industry, CA 91716.
Sewer Bills
  • You can pay by credit card by calling (760) 365-8333;
  • Cash, check or money order can be issued to Hi-Desert Water District and dropped off at the drop box located at the District office or it can be mailed to Hi-Desert Water District at 55439 29 Palms Highway, Yucca Valley, CA 92284.
 
STARTING AND STOPPING SERVICE
  • To stop service, customers can call customer service at (760) 365-8333 or email the request to info@hdwd.com;
  • Applications to start service can be found at www.hdwd.com and returned by emailing info@hdwd.com, by Fax (760) 365-0599, by dropping the completed application in the drive-thru drop box located in the parking lot of the District office or mailing it to Hi-Desert Water District at 55439 29 Palms Highway, Yucca Valley, CA 92284.
 
REPORTING LEAKS
  • The District is postponing all home audits, and is advising customers to contact a plumbing service if they are experiencing a leak on their private property; and
  • If a leak is occurring from a water main or in a shared public space, please report it to the District by calling (760) 365-8333 or emailing info@hdwd.com.
 
PRIVATE SEWER CONNECTIONS
 
  • Customers who are applying for a loan or need a preapproval letter, can call (760) 228-6279 or email ryanh@hdwd.com;
  • To schedule an inspection for a sewer lateral, please call (760) 469-9781 or email kamiz@hdwd.com.
 
The District would like to remind the community that the COVID-19 does not affect water quality or deliveries. For more information about COVID-19, please visit the Department of Public Health's website at https://www.cdph.ca.gov.
 
As this situation remains fluid, the District will be releasing information to the public as it becomes available.
 
 
 


Hi-Desert Water District
was formed in 1962. It provides water service to more than 10,000 customers in the Yucca Valley and Yucca Mesa areas.  The mission of the district is to provide a safe, reliable water supply and Wastewater Reclamation System for its customers in an efficient and financially responsible manner. For more information about Hi-Desert Water District, visit www.hdwd.com.